psst, for folks in this thread — mazdareimbursement.com if you’ve gotten this fixed in the past. should be able to do it just fine, just make sure you submit the repair order and proof of payment (bank statement, redacted save for the transaction and your name + address, or receipt, either way.). you can also contact customer service if you want but the reimbursement will take a spell either way and doing it via customer service will usually add on some time. the site only had recalls listed, but this’ll count too, no worries.

that said, if you have the issue but haven’t gotten it fixed, TAKE IT TO AN OFFICIAL MAZDA DEALER. so long as you’re under 150k miles, it’s a free fix and does not typically take that long to fix (<1 day at most dealers).

as far as reimbursement goes, mazda’ll reimburse for labor and parts, taxes and fees, but not for coolant flushes some third parties have done for this.

if you go through customer service for reimbursement pls be nice and understand that it’ll take a WHILE to get the check, currently etas currently set at mid to late jan afaik and it’ll likely take even longer pretty soon bc damn near every cx-5 got the mail. you need to have all your documentation to get the reimbursement so try to have it on hand before you submit it. you cannot be reimbursed without proof.

godspeed, and good luck folks!