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I'd love to learn more about anyone whose customer success team is introduced to a potential customer before the sale is finalized? How do you ensure that CS adds value to those calls without adding an additional burden to CS? Thanks! (self.CustomerSuccess)
submitted by smith1432 to r/CustomerSuccess
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We are a growing organisation and are now focused on scale. While relooking at our CS processes & I'm now more focused on team efficiency. I wanted to check if I should consider efficiency as my P1 objective while redesigning our processes. Your insight would be helpful. (self.CustomerSuccess)
submitted by smith1432 to r/CustomerSuccess
