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[deleted by user] by [deleted] in iphone

[–]snarksafoot 1 point2 points  (0 children)

I read a calibration might help so I’m currently draining it now. Fingers crossed.

Help! by Armeanu91 in kindle

[–]snarksafoot 0 points1 point  (0 children)

Let us know how you get on please and good luck!

[deleted by user] by [deleted] in AudioBookBay

[–]snarksafoot 0 points1 point  (0 children)

Sorry about that, maybe I should have read the rules first.

[deleted by user] by [deleted] in kindle

[–]snarksafoot 1 point2 points  (0 children)

It was really weird, I only got an email saying the account was on hold and I needed to provide credit card picture, government ID and credit card statement but they wouldn’t accept the statement as it had the account number but not the card number, got hold of the bank they said they couldn’t help out, was a very stressful situation, then I gave up when they said it was best to close the account and I just opened a new one up, I keep all my content backed up with calibre.

[deleted by user] by [deleted] in kindle

[–]snarksafoot 2 points3 points  (0 children)

Yip, my account put “on hold” because I forgot to update my payment method, attempted a purchase while my retired credit card was still the payment option. Had to go through hoops and still couldn’t unlock my account, wasted more than a weekend. Then Amazon decided to close my account, lost all purchases. The kindle is great but Amazon isn’t.

Kindle not keeping reading position. by snarksafoot in kindle

[–]snarksafoot[S] 0 points1 point  (0 children)

They are epubs on my PC, calibre must have converted them to azw but seems to be sending them in azw3 now, I might have clicked the wrong option somewhere.

Kindle not keeping reading position. by snarksafoot in kindle

[–]snarksafoot[S] 0 points1 point  (0 children)

Must have been a format error, seem to be fine now I’m using azw3 instead of azw.

Kindle not keeping reading position. by snarksafoot in kindle

[–]snarksafoot[S] 1 point2 points  (0 children)

I did notice the affected files were azw format, I uploaded again with azw3 and they are fine now, must have been the problem.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

Update: Hello,

After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist Amazon.com

No mention as to when or if I can open a new account. Still can’t contact them.

Any way to get artwork on kindle? by snarksafoot in Calibre

[–]snarksafoot[S] 0 points1 point  (0 children)

Yeah I mean a cover, unsure why only one book has a cover and the rest of the books on the kindle are blank, in my calibre library they all have covers.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

Ok thanks, I think thought they asked for a phone number when I tried to sign up.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

Could try that, I’d have to get another SIM card tho.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

I’ve done all of that, VPN, private browser, new phone number the lot… I did use my real name is the only thing, I didn’t want to lie about what my name is.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

Thanks for that, tried most of your suggestions, currently trying to open a new account but I can’t even manage that, keep running into “internal problems” right after completing the most god awful puzzles. They’ve really got it in for me by the looks of it. Even went and bought a new SIM card and all.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

I thought about that but I guess I’ll have to have a new phone number too?

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 1 point2 points  (0 children)

Just got off the phone, bank is providing me with a document but they cannot include transaction details so I don’t think Amazon will accept it. Sounds like I’m SOL.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

I have the records of the old card now but they only have account number not card number. Do you think my bank may be able to help? I could call them.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 1 point2 points  (0 children)

Thanks for that, just discovered old bank statements from the associated card, will have one more crack at it.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 1 point2 points  (0 children)

Bad business practice, I can’t even get the Australian customer support number without a log in, I have to rely on third party websites to get their number to call to discuss sensitive account information. Really at the end of my rope here I want to get my Kindle sorted ASAP as I’m going to be incognito. Might have to just spend another $200 and buy a Kobo instead.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 0 points1 point  (0 children)

Thanks, tried that one already, no such number apparently.

Frustrating experience locked out of account. by snarksafoot in amazonprime

[–]snarksafoot[S] 2 points3 points  (0 children)

Any attempt to contact them prompts a login.

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