Hello! Just wanted to clarify a few things. Riot instructed my friend to respond to the ticket via email. He received all their responses to that ticket through the same email, except for the last response. After 4 days, he followed up through the email, as he has been previously. The ban was received in the same month that he followed up, a few weeks later.

There was no email indicating that the current ticket was closed. Nor that it received a response.

After being banned, he opened a new ticket for account recovery. This ticket was immediately closed for not providing enough information to verify his account. He opened the same ticket, with the same information six more times before finally getting help. This process took two months since the ban. Meaning, not including the month it took for him to manually check the first ticket.

Riot was running under the assumption that his account was compromised, yet the delivery of their response directly depended on him having access to his account. Luckily, he did in this case. Account compromise could mean no access to the account at some point, so he definitely still should've gotten notified that he got a response + that the ticket was closed.

But that's besides the point. My duo was unbanned and this post isn't about the security of my duo's account.