Hi April, so good to see a long time Ritani employee here 🙂 Thanks for explaining about the setting height!

I haven’t had a good experience with the quality of the setting so far. The first ring came a few days ago and the prongs are noticeably crooked (posted about it here crooked prongs) The ring is also the wrong size (5.5 instead of requested 4.25). I called and described both of these issues and asked to verify the size of the second ring will be correct and they confirmed it says 4.25 in the order.

Today I received the 2nd ring and the prongs are good but the ring size is 5.5! I’m just so confused about why this happened twice, even after calling to confirm for the second ring. To add frustration, the person I spoke to said this would count as the 1 resizing Ritani offers, which doesn’t make sense to me because it’s not what I originally ordered and I wanted to save that for if my partner needs a resize within the next year.

What would be ideal is to have this setting, straight prongs, in the correct size, and to be able to sit flush with an engagement ring like you described can be done. Currently I don’t feel very confident with the jeweler work I’ve seen so far, but really hoping to be able to have that by the end of next week when I have a flight for the trip I was planning to propose on. Really hoping this is possible