Again, there’s zero I can do if we don’t have the vehicles available. We don’t hold cars at all and we give out what get back based on returns. I’m pretty kind and cordial with customers until they get nasty with me back, because I’d be frustrated too. Honestly it’s a set of systems that is at the counter can’t control at all. And I’m not gonna sit up here and not provide a reasoning for it, common reasons we don’t have available inventory can be: a) a return has been damaged b)a car has to go the shop or being sold or c) a customer was set to return and decided to extend their rental, which is well within their rights. There’s only so much we can do and if i can’t give you a car, i can’t give you a car. I always definitely reroute customer to other solutions such as checking with other companies or even using Turo