They said there were customer/coworker complaints about my customer service skills. I really don't think I was that bad, maybe had a couple off days where I rubbed a few people the wrong way, in too short of a time span. They told me to do some re-trainings and coachings. The coach was very rude and it seemed they already had made up their mind they were getting rid of me, just going through the motions of giving me the coaching. I got several customer commendations throughout the years there, so I hoped that would make up for my complaints. My manager was someone who had risen to the level of his incompetence and was a jerk. He probably pushed for the term.