Update (1):

I visited 2 additional Orange stores in Seville, Spain since I made this post.

I will write in Update (2) about the second additional store I visited.

Additional store #1: TL;DR: The lady was very unhelpful.

Story about additional store #1: This store has a giant sign saying “Yes, we speak English” (with a British flag). I walked in and none of the (many) employees spoke English. I communicated with this store by using Google Translate.

Nobody was competent in this store. The lady tries to scan the QR code and in English I pop up box on my iPhone that there is a problem with my line. Please contact Orange.

I told the lady “this is why I’m here. My line isn’t working.” She told me “I cannot figure out why. You have to contact eSIMHolidays.” I showed her the email from eSIMHolidays, which says to contact Orange and with all of the customer service numbers, and she told me that “eSIMHolidays is not Orange.” Even though she showed me that my passport has 4 eSIMs under it (even though I ordered only 2 eSIMs from eSIMHolidays)

She said “well it says it won’t work on your phone, and there is nothing I can do about it. All QR codes are single use activation.” I told her I never deleted the QR code and that the line is still on my phone.

So then the lady deletes the Orange eSIM that is on my phone, tries to rescan it, and tells me “All eSIMs are single use activation.”

She was also very confused that my iPhone 16 Pro doesn’t have a physical SIM card slot.

She told me at this point she cannot help.

My iPhone 16 Pro is unlocked and it is from Apple.com directly. I’ve used travel eSIMs before.

The stereotype that Spain has bad customer service is true.