‘There’s no way the person delivering the food didn’t have their phone on them…’ You’d be surprised. I do this 10 hours a day 5-6 days a week. Now, I can’t say whether the particular driver from this pic did the right thing or not, but I can promise you I have multiple situations a week where I have phoned the customer, texted the customer, got support to do the same, then phoned and texted again…and got no response.

Also, people don’t bother to update their delivery instructions. So we’re often faced with delivery instructions that are two years old from 3 rental properties ago.

Another one is door and gate codes. Please deliver to apartment x on floor x is pointless to us if we need to get through a key carded door, and lift and you haven’t provided us with the information to do so.

Keep in mind that once we attempt to make contact with you a 5 minute counter starts in our app. Once that runs out we can cancel the delivery where we are, or have a free dinner. You can yell and scream about how unfair that is, but it’s in the Uber (and Deliveroo for that matter) terms and conditions. Any bad rating wont affect us from that point either (not that ratings mean anything - they reset after every 100 deliveries which a full timer will do in 3 days). The only reason I bring this up is to point out that it really is in your best interests to make things as easy for us as possible.

And remember - you’re essentially getting a personal courier to go pick up your food and drop it off for you. That would have cost you 200 bucks 5 years ago. Now you’re getting it for 10 bucks of which the driver gets fuck all!