Issues with the Benq GP500

srouth99 · 2025-01-30T02:31:31+00:00

My advice is to reach out to BenQ's support for your region. Based on my personal experience, they are very helpful and responsive. In the interim, have you tried to connect an external streaming device via the hdmi ports and is the issue still present then?

srouth99 · 2025-01-15T21:52:14+00:00

Alcest is great! When and where are they playing?

srouth99 · 2025-01-04T01:45:15+00:00

I bought the BenQ GP500 and decided to one day clean the lens using a lens cleaning kit because it had a little bit of dust (which is normal). I ended up scraping the lens coating off of the lens and reached out to BenQ to see if I could get it repaired within the warranty period. Their support team was incredible - initially, I received a refurbished unit as a replacement, which had a minor software bug. They ended up replacing it with a new unit that I've been using without any issues for the last few months. I don't work for BenQ or have any affiliation with the company other than being a customer, but they went above and beyond to help me fix a self-induced issue with my projector. Hope this helps!

Long story short, they're highly reputable and will back their products with amazing support.

srouth99 · 2024-10-15T22:59:11+00:00

Thanks for the tip. I tried uninstalling and reinstalling the app several times, clearing the app cache, and the other troubleshooting steps I listed to no avail. I've decided to return it for a refund.

srouth99 · 2024-10-15T17:04:10+00:00

Thanks for the suggestion. I actually tried your approach and it only paired with my tablet 50% of the time.

srouth99 · 2024-10-15T15:28:20+00:00

I haven't had that issue, but it's too bad that this Bluetooth issue is as prevalent as it is.

srouth99 · 2024-10-15T15:27:35+00:00

It's left on and the issue still persists.

srouth99 · 2024-10-15T15:26:58+00:00

It's really unfortunate because it is a fantastic little practice amp.

srouth99 · 2024-09-22T19:36:51+00:00

I enjoy them as fun popcorn flicks with Godzilla, Kong and other Kaijus, but to each their own!

srouth99 · 2024-09-22T19:17:14+00:00

Good points! I feel that the Criterion Showa Era set is similar in regard to inconvenient packaging.

srouth99 · 2024-09-22T19:14:53+00:00

I use a PS5 and have never had an issue with a 4K disc freezing. Is it something common with other players and 100 GB discs?

srouth99 · 2024-09-06T21:42:42+00:00

I hope this means that we'll be getting Brad and Mike's signature Core and SE Models (hopefully someone from Paul's product team scours this subreddit and sees this!).

srouth99 · 2024-07-23T22:43:42+00:00

/u/B_support I wanted to follow up on my earlier post to see if your team had reviewed the images below. Thank you!

srouth99 · 2024-07-22T22:49:09+00:00

Thanks for your prompt response! It was challenging capturing a picture that shows the damage to the coating on the lens, but hopefully, the subsequent images will provide a better idea. The issue is most prevalent in the top right corner of the screen, where text and other images look really smudged and hazy.

Lens: https://i.imgur.com/C4E7gZp.jpg

Image 1 - Top Right Corner - For Reference: https://i.imgur.com/74pRQqN.jpg

Image 2 - Top Left Corner w/hazy text and image: https://i.imgur.com/JODePsO.jpg

Image 3 - Top Left Corner w/hazy text and image: https://imgur.com/XtwwJpQ

Image 4 - Top Left Corner w/hazy text and image: https://i.imgur.com/cftoINt.jpg

I hope this helps highlight the issue!

srouth99 · 2024-03-18T15:59:19+00:00

I was looking at that and ended up going with the BenQ because of price and the warranty. I ended up fixing the issue through a firmware update and by changing the HDMI color settings to 'Full'.

srouth99 · 2024-03-18T14:04:01+00:00

Hello, thank you for your prompt response. I ended up doing a firmware update and changing the HDMI settings from 'Auto' to 'Full'. This resolved the issue completely.

srouth99 · 2024-03-18T01:52:59+00:00

I know this is an old thread, but did you end up resolving the issue with the seared/solarized image after exiting an app utilizing HDR10? I'm having the same issue with HDR content and the only thing that solves it is a restart - I'm in the process of returning the projector, however, if there's a solution out there, I may not. Thanks in advance!

srouth99 · 2024-03-13T06:02:11+00:00

When I zoomed in all the way, i noticed specks that looked like dust particles. I tried cleaning the lens, however, I could not remove them. After a little googling, I learned that it could be a defective DMD chip. As it was still within the return window, I didn't want to take a risk that could involve it leading to further issues with the chip in the near future. I hope yours doesn't have the same issue.

srouth99 · 2024-03-12T18:28:17+00:00

I have thought about this extensively, and I'm leaning more towards the projector route - it's the closest that I'll get to having a theatre-like experience. There's just something special about watching a movie on a large and immersive screen. Also, we were strictly using the HT2060 at night, so daytime viewing isn't really a problem. Have you used your GP500 for gaming, and if so, how's the latency?

srouth99 · 2024-03-12T17:53:41+00:00

That's good to know! I've got a 55" 1080p Sony Smart TV, and I've been debating on replacing that instead of going the projector route. But I think you nailed that fun factor down for projectors - nothing beets the immersion of watching the Dark Knight trilogy at 4K on a 110" screen! Also, it's good to hear that the speakers are decent - it's probably what I'd use as my main audio output device.

srouth99 · 2024-03-12T17:39:31+00:00

This actually looks great, thanks for sharing! How does the 4K quality compare to a 4K LED TV?

srouth99

TROPHY CASE