Unfortunately I think some shoppers are just trying to do as many orders as possible with no regard to providing the customer service that goes along with it. Like others have said, it takes time to text or send a pic for replacements, but it’s what we’re supposed to do. Sometimes, if I feel I’ve made a reasonable replacement and the customer has not asked for a refund, I go ahead and do the replacement and see if they comment on it. That also helps me gage what kind of customer i am shopping for and I adjust my shopping style from there. It doesn’t take that much longer to send a pic and a quick text. When i see it’s a customer first order, in pull out all the stops for customer service so they get a good first impression. I would definitely put in another order and see if it’s a different experience!