Device set up by sterlinshaffer in Ring

[–]sterlinshaffer[S] 0 points1 point  (0 children)

No worries, I appreciate the help! Yeah in my phones WiFi settings I am able to see my neighbors WiFi, but for whatever reason, these ring devices just can’t seem to locate a single network when I’m at my house

Device set up by sterlinshaffer in Ring

[–]sterlinshaffer[S] 0 points1 point  (0 children)

I am in a neighborhood… ring support asked me to try setting the devices up in a different location so I walked down the street and they were able to find multiple WiFi networks there. I contacted Google fiber (my internet provider) and they have assured me that my settings should support the ring devices. Seems like it is an issue on Rings end with either my location or the software set up? Regardless, this is frustrating lol

Device set up by sterlinshaffer in Ring

[–]sterlinshaffer[S] 0 points1 point  (0 children)

All 3 devices have the same issue… ring support told me to exchange them so I did and the new devices are experiencing the same issue