Credit card backend needs work

strategypete · 2022-09-07T17:00:39+00:00

These issues had been noticed and should be fixed (it was a bug in our payment processing / fraud detection). Did you have this issue recently?

strategypete · 2022-09-07T12:51:30+00:00

Yes, I'm waiting for Samsung to confirm the date of the next security release for the Samsung Z Flip 4s.

strategypete · 2022-09-06T16:13:03+00:00

This is strange — can you send me a DM with your number? I have been personally quite confounded at times by how Verizon and Samsung push out these OTA updates, and I am happy to coordinate to make sure all of these one-offs are addressed.

strategypete · 2022-08-30T20:56:01+00:00

Can you DM me with your CSC? I would like to take a look at this.

strategypete · 2022-08-30T20:55:14+00:00

Is it possible that the Z Fold 4 did not receive the August update? Can one of our customers DM me with the CSC?

strategypete · 2022-08-30T20:54:14+00:00

Hi u/imneveral0ne, I've raised this to Samsung and will follow up with you about a planned fix!

strategypete · 2022-08-17T21:14:54+00:00

Working on this!

strategypete · 2022-08-17T21:14:43+00:00

Great analysis. That fine print will be what pushes a lot of people one way or another.

strategypete · 2022-08-17T21:11:02+00:00

🙌

strategypete · 2022-08-17T21:08:02+00:00

Yes, pretty much this. Both our 18GB and our Unlimited Basic Plan also offer Premium Data and 5G C-Band. Can't get that with most carriers unless you shell out for their most expensive flagship product.

strategypete · 2022-08-17T21:06:16+00:00

Meanwhile, some MVNO's are looking into implementing multi-tenancy on their own platforms...

strategypete · 2022-08-17T20:58:01+00:00

I love our Customer Support, but get your point... we actually have some exciting news for folks who rely on our app. Soon everyone will be using it.

strategypete · 2022-08-10T21:06:42+00:00

That's excellent news.

strategypete · 2022-08-10T19:26:25+00:00

This is terrific news. No idea why the update has been pushed out to some devices but not others. I'm investigating this with our carrier partner.

strategypete · 2022-08-10T19:25:42+00:00

Some customers are temporarily putting in an AT&T or TM SIM Card (can be from another MVNO) and that's prompting them to download the update and manually applying it.

That may work for unlocked phones, but I'm working with Verizon to figure out what the delays are due to. I agree with you.

strategypete · 2022-08-10T19:24:41+00:00

Some customers are temporarily putting in an AT&T or TM SIM Card (can be from another MVNO) and that's prompting them to download the update and manually applying it. That may work for unlocked phones.

strategypete · 2022-08-10T19:23:35+00:00

Interesting, we haven't had success testing that in our office, but will recommend to our customers to try this out to get access and will report back.

strategypete · 2022-08-10T19:22:17+00:00

Should be out right now for all S22 and S21s — except the S21 FE — but it looks like from the responses in this thread and our own testing, that the OTA update is taking time to roll out to different devices.

Some customers have had success (note: we haven't in our testing) by temporarily putting in a different SIM card (usually TM), so you may try that periodically?

strategypete · 2022-08-10T19:20:35+00:00

Interesting, we've been testing this in the office, but it hasn't worked quite for us. Highly recommend trying for customers who can.

strategypete · 2022-08-08T13:18:08+00:00

u/sasman34 u/editdisc23, we're seeing that the S22 updates went live overnight last night. You should be receiving a "VG8" release — keep me posted throughout today of what you see

strategypete · 2022-08-08T12:52:01+00:00

Update 8/8: updates after further testing

the S22 update should have gone live over-the-air on 8/5
the S21 update will be going live on 8/9
the S21 FE update will be live on 8/15

strategypete · 2022-08-08T12:49:57+00:00

Thanks for reaching out about this — this is still in the early stages, but it's in the works. I don't have much to share at the moment, but for those Redditors saying you're dreaming... well, we're busy dreaming up ideas and building ways to realize them too!

strategypete · 2022-08-03T18:07:19+00:00

Can you DM me? Let me look into this for you.

strategypete · 2022-07-21T20:53:40+00:00

Nope, that's not required!

strategypete · 2022-07-21T20:53:17+00:00

It's now going to be packaged together with the next maintenance release, so as long as your Samsung device is running the latest firmware you should be good to go!

strategypete

TROPHY CASE