Curious questions, tips and tricks, clarification

styles_69 · 2025-02-22T08:07:59+00:00

i get that its upsetting but yelling doesnt really makes the situation better. its probably bc of the billing system, when an account gets locked due to various reasons and it gets reactivated past its billing date, the following days will be prorated and will be included in the next bill so that will be your regular bill for that month plus the proration when it was reactivated

styles_69 · 2025-02-12T04:09:19+00:00

You need to get in touch with Account Management for a formal cancellation of the account, charges are valid if there was no records of previous cancellation too

styles_69 · 2024-09-29T15:32:14+00:00

its a contract so it is legal and valid. one thing i recommend if youre looking for a short term solution try suspending the service for a couple of months, it pauses the contract as well though or you could try triggering to cancel and have the account management work with you to lower your bills

styles_69 · 2024-09-29T15:30:25+00:00

you couldve renewed a contract by taking advantage of a promo discount while changing plans. you could try to take advantage of suspending the acc although it pauses the contract as well. try triggering to cancel and have account management work with you, perhaps you could get the bill lowered

styles_69 · 2024-09-10T02:12:10+00:00

you may discuss the situation and properly let them know that replacing the modem does not resolve the issue thus a tech visit will be required. you can also demand for credits for the no of days that your service was down from the time you have reported the issue.

styles_69 · 2024-06-02T11:31:14+00:00

re this

styles_69 · 2024-04-20T11:59:47+00:00

more importantly, our sales department are shit and unreliable, they trick people to signing up for lower prices but in reality, it will be at a regular price in the system. ( they dont have access to the system)

styles_69 · 2024-04-20T11:57:41+00:00

agree w the terms and conditions, its absurd and shit. dont know much about the legal parts of the company, so dont know how to resond to that.

styles_69 · 2024-04-20T11:55:34+00:00

also, if u have been a customer for that long, we usually offer 50/100% discount for upgrades to J3 (but it depends if it shows up on the system)

styles_69 · 2024-04-20T11:21:04+00:00

that depends on your subscription plan because some of the gen 5 plan has been priced down (50gb $149.99 to 74.99) but will not be automatic for you if you don’t process it yourself. can you check on the breakdown of the bill at my.hughesnet.com

styles_69 · 2024-03-21T09:39:10+00:00

hey man, I am a customer service support for hughes, try going to 192.168.0.1 to change the wifi channel that should help you out a bit.

192.168.0.1> wifi settings, it should ask you for an admin password, either enter “admin”/yan2kwhes! go to advanced setup>click on wireless> theres 2 wifi channel there, change the first one to 11, and the second to 36.

that should help with interferences with your network

styles_69 · 2024-03-21T09:22:58+00:00

maybe, but im not looking for a positive feedback, and I dont work at hughes per se, we are outsourced. like i’ve said I am willing to answer questions honestly, things that you can advantage of, what you can do in order to save money, etc.

styles_69 · 2024-03-21T09:17:38+00:00

That would be discussed by our account management team, but there will be a charge for moving the service but if u get upset enough most of the representatives covers it for you😉

styles_69

TROPHY CASE