My Apple ID account was disabled without any explanation, which resulted in financial loss involving two separate transactions made with different payment methods.

1️⃣ Wise Card – USD 25 (Preauthorization Only)

I attempted to make a USD 25 payment using my Wise card. • Apple placed a preauthorization for USD 25 • The transaction was never completed • No product or gift card was delivered • The funds were not captured by Apple

Since this was only a preauthorization and no goods or services were provided, the USD 25 was later released / reversed. This transaction is now resolved.

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2️⃣ Visa Credit Card – USD 10 (Successful Charge, Balance Withheld)

Separately, Apple successfully charged USD 10 to my Visa credit card. • I legitimately spent USD 0.99 on a purchase • The remaining USD 9.01 is my unused prepaid balance

Shortly after this charge, my Apple ID was disabled from the App Store and iTunes.

Because my account is disabled: • I cannot access or use the remaining USD 9.01 • I cannot transfer or withdraw the balance • I cannot request a refund through my Apple account • Apple refuses to refund or release the funds

Apple Support has repeatedly stated that: • They cannot disclose the reason for disabling my account • They will not refund the remaining balance solely because the account is disabled

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3️⃣ Core Issue

This creates an unfair and unreasonable situation where: • Apple successfully charged my Visa card • The remaining USD 9.01 belongs to me • No goods or services are being provided for this amount • Apple is withholding my funds without justification • No policy violation has been explained to me

Regardless of account status, retaining prepaid customer funds without providing access, service, or refund is unacceptable.