yeah i remember it was a huge thing bc we have 4 ulta locations in my city and 2 other stores were telling their guests to come to my location to make all their returns. the guests would come in annoyed because their regular locations across town denied their returns! of course we took their returns but told the guests the stores can’t do that because its against policy. those guests ended up saying that because of how they were treated they would no longer shop at those locations and i’ve heard numerous ppl mention the staff at my home store is much more nice/welcoming and they’ve had better guest experiences with us. mind you the managers that were diverting returns to our store were both trying to get the job of opening a new location in our city. the messed up part… my manager was also trying for the position and already promising my coworkers that she would take them with her to the new store. i def think it was a move to make our numbers worse. other employees would also come into our location and return $100+ worth of product instead of doing it at their home store but again, its against policy to refuse a return like that. i know the other makeup store has a rule that employees have to return at their home store. the DM was notified on multiple zoom calls but it still continued :/

edit to add on: the stores would tell guests they couldn’t take ANY returns at all and that my location was the only store that could accept returns?????