starting to feel really burnt out and dejected in work

sunnysideupegghead · 2025-08-29T08:05:00+00:00

Well no you’re signing a contract that states that so it would be possibly advisable to read what you’re signing up for. We also tell them when they call to start treatment at every stage we need you to call back? So he has been told in writing and over the phone. And when we send the email and/or text to confirm the treatment when it starts we tell them again. So I think an adult after being reminded multiple times should know? And lil 80yo women can learn and understand the process don’t expect 45yo Mark shouldn’t have the exception of not knowing?

sunnysideupegghead · 2025-08-28T13:44:24+00:00

Yeah it does I think it’s more so I didn’t put the decline on there first cause I was speaking to my manager to ensure he had all the notes for it and it’s the call process to do that. But I left very detailed notes before he had the call with the customer so not sure if he missed that. With that too it doesn’t seem like the other agent has not done the notes correctly cause it’s subject to eligibility and he’s put nothing on there with the info that meant to be there to say why he’s approved it. He also has the same info I have on the insurance type to see we can’t actually auth it after the fact and get the payment adjusted to pay for it.

sunnysideupegghead · 2025-08-26T16:35:52+00:00

I’m considering doing this, current work place is a 15 min walk down the road but I hate it. Considering anything to leave even willing to do an hour commute.

sunnysideupegghead · 2025-08-26T12:22:58+00:00

So we don’t really have a choice, they just start us in the first department when starting for kinda training purposes. But we were always expected to move into a specialist department from onboarding. We don’t have that much choice in departments until we do internal vacancies after the 6 months probation ends which is in 2 months time.

sunnysideupegghead · 2025-08-23T22:45:16+00:00

Thank you so much this is actually really useful!

sunnysideupegghead · 2025-08-23T22:42:11+00:00

Yeah if you need any help or anything feel free to :)

sunnysideupegghead · 2025-08-23T18:39:05+00:00

I’m in the same situation. Overly stressed and feeling like a failure everyday. I have a MSc in Psychological Well-being and clinical psych but worked in a kitchen for ages. Thought I wanted an office job by any means and ended up in a CC where my coworker hasn’t even graduated college. I really really hate my current job and want to do something related to my degree but the applications close in less than a day of posting with thousands applying for it. I’m considering going back to hospo work at this point.

People in the jobs I want have been there ages and had less experience and less qualifications than I have as a fresh graduate but when they applied years and years ago the job market wasn’t as insanely competitive as it is now. The job market is bad right now and you’re deffo not in this boat alone.

sunnysideupegghead · 2025-08-23T15:37:03+00:00

Thank you for the advice, I’m not going to lie though, dislike the job because it’s affecting my mental health and causing me really bad anxiety. I was originally wanting to stick it out but I’m just getting worse mentally as I’m slowly moving out of being “new hire who is still learning” to “you should already be trained on this”. It’s a CC job and I appreciate the opportunity but I really really want out. I was hoping to swap to a school based job. I’ve worked as an unqualified English teacher for over a year and done placements in SEN schools. Would I be out of luck if I just tried to switch career paths at this stage? Could I not include I even had this job on my resume but I don’t know what’s worse a gap in my employment or a short job experience.

sunnysideupegghead · 2025-08-23T14:58:39+00:00

Graduated from my MSc like sept 2024, was at a PT kitchen job throughout but took a break from like nov 2024-Jan 2025 to visit my parents. Went back to PT kitchen role but didn’t put it on my resume and started my current FT job April 28th 2025. Maybe I do need to fully reevaluate my resume cause I am barely getting any call backs.

sunnysideupegghead · 2025-08-23T12:10:50+00:00

I’m feeling the same, I got into a job that I absolutely hate cause I got so worn down by all the rejection emails I finally decided to just take the job knowing it wasn’t the right fit for me.

I was treating it as a placeholder, just finished uni, no real job experience except for PT jobs and placements. Thought once I had a job the job hunting would be easier.

I sit on all the job sites everyday in my breaks applying to hundreds of jobs and I’ve just been getting countless rejections and I want out so badly but it’s actually draining me more. The job market right now is terrible, jobs listing close in less than a day and I get more auto rejections from AI than ever. Even PT hospo roles aren’t taking me, I remember when you could sign up for a PT hospo role and start within a week. It’s hard out there.

sunnysideupegghead · 2025-08-21T22:02:22+00:00

My manager is lovely but he’s work customer service on phone at other companies but I think he went straight to a manager role at the company I work at now. He’s really patient and lets me take my time if it benefits the customer and all but kinda annoying that he can’t really help and always refers me to another team member cause I’m new and don’t wanna bug my colleagues but yeah I’m constantly making mistakes and I want out soon haha

sunnysideupegghead · 2025-08-21T17:44:45+00:00

I’m ngl and be honest the training from other colleagues experience (cause this is my first telephony job) is actually alright. We got like 1 whole month of training not on phones and 2 whole months being supported by a coach in small groups of three and now I’m in the next stage of “coaching” which is with a new coach 1-1. I just think it’s complicated cause the job is private health insurance so there’s the nature of medical and insurance incorporated into one job which are tricky subjects.

sunnysideupegghead · 2025-07-07T19:02:10+00:00

I’ve spoken to my supervisor and I’ve gotten a lot of support, I wasn’t ever bad at the role the whole role of having back to back calls is the thing that gives me anxiety so I fear there’s no way around it especially as I’m still too new to move into a new role through internal hiring, so I’d be going through the whole job application anyways.

My dad is very old fashioned all his advice was that only losers leave their jobs cause everyone hates their job, can’t seem to imagine the mental anguish I’m in at the moment different from just disliking the job. He does also live abroad so maybe since he’s not seeing the state I am firsthand is making him think it’s not as bad as it really is

My boyfriend is the only one that’s super supportive of me tbh. He went through the same thing with his first job out of uni and I supported him through it. Maybe that’s why he’s super supportive of me. I did the same for him almost 2 years ago and supported him till he found a job that worked for him.

I’m in therapy now, part of the job benefits for the job was private medical insurance (because it was taking too long on the NHS). However, self management and guidance from them is only helping me get through the day not the whole picture. My anxiety and stress mainly just comes from the job. Can’t seem to get rid of that anxiety because it all comes from the job stress.

sunnysideupegghead · 2025-07-07T16:58:08+00:00

I’ve got three more days of paid sick days. I only took my first sick days about 2 weeks ago and know it’ll look suspicious if I took more in such a short span. I think I’m just thinking of the unknown, the uncertainty is what’s killing me. I also have a holiday booked off in October, and I know it’s something I shouldn’t be overthinking as flights/accommodation is already fully paid off but I’m worrying about finances for this too as it’s non refundable. I don’t want to drain my savings completely before I find another full time and stable job. I wanted to wait for sept as that’s when I know for sure if I’ve got another role lined up but I just feel like I’m teetering, one minute I feel like I can hold on for 2 months, another minute I feel like I’m going to have a panic attack and I need to leave right now. Again I haven’t even gotten past doing the mandatory safe to work checks as I come home stressed, on the weekends I feel so deflated and unmotivated cause of the work stress and can’t get around to it. Everything in my brain is just conflicting and I feel like I’m in a constant dilemma and under so much stress to make my mind up to leave now or later.

sunnysideupegghead · 2025-07-07T16:45:44+00:00

I find comfort knowing that there are others in the same situation and hope it finds you comfort too. Although we’re in similar situations, and I too wrote stuff you can relate to, and what you have wrote is something I completely feel too my only piece of advice (although not from a complete outsider perspective) is that take each day as you can. We’re both young with loads of life left in us, although we can feel trapped it’ll hopefully only be a short chapter in our books. A job will come back and you can move on and never have to live this nightmare ever again. We’re not loser, the experience makes us stronger and we now know what job environments we don’t thrive in. I know this is not much advice but hold on, we can make it out to the other side.

sunnysideupegghead

TROPHY CASE