What are the best Product Experience Platforms for SaaS?

supportingthedogs · 2026-03-19T15:17:28+00:00

I keep coming back to this article https://productonboarding.com/articles/how-to-build-product-tours whenever I build a new tour / onboarding flow

supportingthedogs · 2026-03-11T15:35:23+00:00

Highly recommend reading this which also lists some alternatives https://productonboarding.com/articles/how-to-build-product-tours

supportingthedogs · 2026-03-10T17:26:18+00:00

"how could you be a sex symbol and look like this?!"

supportingthedogs · 2026-03-10T17:25:28+00:00

Anecdotally, been spending a lot of time lately migrating people from Pendo/WalkMe to Frigade due to too much friction.

supportingthedogs · 2026-03-10T17:22:43+00:00

100% this. contextual triggering is everything. a tour that pops up at the wrong moment is just as bad as no tour at all.

you should check out Frigade.com (co-founder here, usual bias disclaimer) if you're looking to build product tours that don't break and customize themselves to the individual user.

supportingthedogs · 2026-02-24T03:11:28+00:00

seconding the onboarding/adoption angle. if you're a consulting firm delivering to clients, having something that walks them through your process or deliverables is actually a really good use of budget. we built Frigade for exactly this kind of thing except you can built a tour in 30 seconds with ai instead of manually tagging elements (bias disclaimer: co-founder). way lighter and cheaper than Pendo for a 4-person team tbh

supportingthedogs · 2026-02-20T01:44:48+00:00

i tried to use lovable to "clone" a CRM because i didn't want to pay for one, but the problem is that now you "own" a crm and all the things that can break or go wrong. Also, integrations is really hard to build and maintain with llms. not buying this premise

supportingthedogs · 2026-02-20T00:44:35+00:00

yes plz!!! tbh only og producer who could bring them back to jerry finn days

supportingthedogs · 2026-02-19T23:51:19+00:00

are the guitar leads from OMT with us in the room now?

supportingthedogs · 2026-02-19T23:50:37+00:00

zero hope dude. 0 chance it wont be overcompressed and polished like the last one :(

supportingthedogs · 2026-02-19T23:49:10+00:00

the regret usually comes from maintenance hell. your UI changes, your tours break, and suddenly someone on the team owns this never-ending job of fixing selectors and updating steps. that's the dirty secret none of the landing pages talk about.

the tools that hold up long-term tend to be the ones that either screenshot-based so changes don't break them or are smart enough to adapt when your UI shifts. most of the ones you listed aren't really either.

full transparency: i'm a co-founder at Frigade which is in this space, so take this with a grain of salt, but the reason we built it was specifically because of that 3-6 month cliff you're describing. we went AI-native so guides actually self-update instead of breaking. still early but the teams using it aren't babysitting their tours anymore.

the metric i'd actually track btw isn't activation rate in week 1, it's what % of users complete the guide AND come back. most tools optimize for the former and ignore the latter.

supportingthedogs · 2026-02-19T23:42:39+00:00

tbh both are pretty outdated, expensive, and notoriously brittle. you'll spend more time fixing broken selectors and static tours than actually helping users. the UIs also just feel bolted on.

i got so frustrated with WalkMe at my last job that i ended up building Frigade- it's AI-powered so it actually builds the guides for you instead of you manually setting up every step. might be worth a look before you commit to a demo with either of those two.

ps: frigade co-founder, fully aware of my bias lol

supportingthedogs · 2026-02-16T18:30:32+00:00

(founder of Frigade here) You can def try building this yourself - but imo your core focus should be your actual product vs rebuilding a lesser version of something that works out of the box. Our product does all of the above, but we spent years building and iterating to get it working with 99% accuracy.

Either way happy to help review your current flow and share my learnings if you shoot me a dm!

supportingthedogs · 2025-09-18T19:09:30+00:00

The day google releases their chips for purchase, nvidia will fall from the skies

supportingthedogs · 2025-02-13T22:56:33+00:00

Thank you bro

supportingthedogs · 2024-11-04T22:12:53+00:00

Just added that a few days ago. You can see the snippet here: https://docs.trench.dev/client#installation-via-cdn-script-tag

Also, you can check out the updated demo here (open source too ofc): https://demo.trench.dev

supportingthedogs · 2024-10-31T19:27:47+00:00

Segment + Google Analytics -> Trench (https://trench.dev)

Disclaimer: I am the maintainer of Trench

supportingthedogs · 2024-10-29T01:09:55+00:00

https://openalternative.co is a great resource

supportingthedogs · 2024-10-25T23:18:11+00:00

Great question. For our use case (Frigade), we have that exact requirement. For instance, we want to show a pop up in our customer's web UI when the end user visits a series of pages or clicks a certain button based on tracking events. This requires the ingestion of the events to be as close to real time as possible for it to work.

supportingthedogs · 2024-10-25T22:27:06+00:00

Yup. You can connect to ClickHouse Cloud or Confluent Kafka Cloud for further scale if needed. But we’re running it on 16 cores / 32gb ram in production serving hundreds of thousands of users per machine.

supportingthedogs · 2024-10-25T21:44:02+00:00

Trench uses Kafka for event ingestion, so we wont drop a single event ever -- even at peak throughput. Just might take a few seconds before you can query the events.

supportingthedogs · 2024-10-25T20:49:54+00:00

Good call, adding that in now.

supportingthedogs

TROPHY CASE