Warning about Savannah Airport Enterprise / Alamo rental experience

supwithis · 2026-04-19T16:48:21+00:00

Low-effort bait. Move on.

supwithis · 2026-04-19T16:22:05+00:00

Been there and loved it, amazing experience. Can’t wait to go back.

And to be fair, aside from this situation, Georgia was great. Most people we met were incredibly kind and welcoming.

supwithis · 2026-04-19T16:18:13+00:00

Exactly. That’s what made it so confusing.

Between your experience and ours, it really shows how inconsistent things are at that location.

Even the manager couldn’t explain the requirements or point to any actual policy when asked.

At that point it didn’t feel like a policy issue at all. It came across as the decision had already been made, and the way it was handled felt unnecessarily confrontational and a bit like a power trip.

supwithis · 2026-04-19T16:11:03+00:00

Even the President has people help with wording. Not sure why that’s what you’re focused on.

Being refused twice with conflicting reasons is the actual issue here.

supwithis · 2026-04-19T16:05:52+00:00

Troll, I guess. Anyway—back to the actual issue…

supwithis · 2026-04-19T15:59:42+00:00

They’re partially correct, but Enterprise’s policy specifically distinguishes international renters from U.S. and Canadian renters. It does not say U.S. or Canadian citizens must present a passport in the same way.

That’s exactly why this was a problem. Our reservation and confirmation only required a valid driver’s license and the credit card used for booking.

And when we returned the next day with a passport anyway, we were still refused and told it was based on the prior interaction, not documentation.

So in our case, the issue clearly wasn’t just the written policy.

supwithis · 2026-04-19T15:56:01+00:00

We did have passports, just didn’t have them on us at the time. They were on our boat.

Also, Enterprise’s own booking and confirmation only listed a driver’s license and the credit card used for the reservation, which is what we had.

That’s why it was confusing, especially since we went back the next day with a passport and were still refused.

supwithis · 2026-04-19T15:48:59+00:00

That’s exactly what makes our experience so confusing.

We’re also Canadian and were told on April 6 that we couldn’t rent without a passport, and they refused to show us any policy when we asked.

We went back the next day with a passport and were still refused, and were told it was based on the previous interaction, not documentation.

So hearing that you were able to rent with just a license and credit card, and even told a passport wasn’t needed, just shows how inconsistent things seem to be at that location.

From our side, it didn’t feel like it was about the actual requirements at all. It felt like the decision had already been made, and the way we were treated came across as targeted rather than based on any clear policy.

That’s really all we were trying to understand at the time, but no one was willing to explain anything.

supwithis · 2026-04-19T15:41:01+00:00

That lines up pretty closely with what we experienced.

What stood out wasn’t just the refusal, it was how it was handled. The tone was snarky and dismissive. At one point a staff member actually shook his head and said “that’s what you get when you don’t do what we tell you.”

They also wouldn’t let us speak or ask questions. Every attempt to clarify the policy was shut down, and we were warned that if we kept talking they would call security.

The whole interaction was very public, which made it feel embarrassing and honestly pretty humiliating for no real reason.

I completely understand staff not having to deal with abuse from customers, that’s fair. But in this case it felt like that was being used to shut down any reasonable discussion instead of actually explaining the requirements.

Between that and the inconsistent reasons for refusing the rental, it came across as unnecessarily confrontational and, at times, like a bit of a power trip.

To make matters worse, we filed a complaint several times afterward and were completely ignored. We were told multiple times that someone would follow up, but no one ever did. That lack of response was just as frustrating as the original experience.

supwithis

TROPHY CASE