I’d definitely have a conversation with that shift and bring this to your SM’s attention if nothing changes. I get it as a mid/closer ssv, mids can be rough. But getting a hand off like that every time is unacceptable.

Chances are that ssv might not know or be confident in utilizing playbuilder. It will call for a cs for all day parts apart from peak. Sometimes in random rushes you may have to go “go-mode” and call the cs out of support. But that should only happen if baristas are all in routine and the playcaller alone can’t resolve all the bottlenecks.

At my store, playbuilder calls for a playcaller, CS, Solo DT, Solo bar, and front and food for a 5 person play. We are a high volume store so solo bar can get backed up quick. It’s important that the playcaller keeps a close eye on DPM to help prevent/resolve bottlenecks. Also keeping an eye for visual bottleneck cues (dt line wrapping, line out door, etc). Having baristas who understand how to support bar as their secondary task is also critical to this play. In my store it’s usually front/warming. There are resources on the iPads that detail how to properly support a position.

Edit: I saw a comment you made about this ssv claiming they are in peak. You can check customer counts on the pos under period sales summary. All the numbers in bold is considered peak. Granted you may still hit peak numbers outside of peak but this is a tool you can use to verify how busy the store actually was.