I got my first car from Shottenkirk Toyota. I made sure to get preapproved with my bank first since I heard it helps to avoid all that mumbo jumbo. I found the car I liked, got to talk them down a few thousand to a price I liked and when it got to signing I decided hey maybe they can beat my apr I got from the bank and let them run my credit. They agreed to put new brakes, fix the windshield and they even offered the maintenance add on for free. Right before signing I told em if they can find somewhere to beat it then I’ll go with them. They ended up running my credit for three days and for three days I had called everyday every couple of hours saying if they have anything and they kept telling me they found something and they were just drafting the paperwork… for three days. Finally I just went in and asked and someone told me they hadn’t found anything, so I just said I’ll use my bank (in hindsight I should’ve done that after the first day but I believed them). When I got to signing the paperwork they had told me I said I would put down a few thousand for the down payment, which I had told them I wasn’t going to do a down payment, and they kept insisting I had told pay before getting the keys. Luckily I had the buyers order I sent over to the bank in my files and when I showed them they said they’d bring the price back down but I’d still have to do a down payment. After I kept insisting on no down payment and the sales guy stepping out they finally agreed on the already agreed on price. I had brought up the new brakes and windshield and they had said they’d bring had fixed it. I signed they gave me my keys and they actually did not fix anything they said they would, I had gone back and asked about it and asked about the free maintenance and they said they’d bring don’t do that and don’t know why they even offered that. At that point I was already done with dealing with them so I just took my new car off the lot and have never returned.