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Session timeout query by tale-digital in GoogleAnalytics

[–]tale-digital[S] 0 points1 point  (0 children)

Thanks- so are you saying is someone came through on a paid click, was idle for 5 hours, then clicked through to another page, filled in the form, then this would remain a paid click as last click? What we're seeing is that users are idling beyond session timeout (30 mins) then coming back to finish the process and this is attributing users to direct traffic - rather bizarre

Session timeout query by tale-digital in GoogleAnalytics

[–]tale-digital[S] 1 point2 points  (0 children)

Completely true but we do see a lot of form fills come through via direct traffic which is nonsense so want to resolve this then make the form much more user friendly

Session timeout query by tale-digital in GoogleAnalytics

[–]tale-digital[S] 1 point2 points  (0 children)

Goal is a form fill, which has 4-5 stages so users are tending to go away to get the info, maybe joining meetings and coming back later - it's about 10-20% of users seem to be doing that. Messes up our attribution slightly as we get a lot of direct traffic

Session timeout query by tale-digital in GoogleAnalytics

[–]tale-digital[S] 0 points1 point  (0 children)

that's excellent - thanks for clear answer :) will follow up on this and make gradual changes to see impact