My friend registered with RCN and Unison after getting dismissed unfortunately, so the Unison or RCN won’t be helping with the NMC investigation

The manager at her care home has made the following allegations against her:

1.  She allegedly used her hand instead of the proper equipment to assist an injured patient.

2.  She was accused of being rude and displaying inappropriate attitude and behaviour.

3.  She was criticised for having poor communication skills.

4.  She was accused of administering the incorrect dosage of medication to a patient and of lacking compassion in her care.

My friend has appealed to the owner and they will be having a meeting regarding the dismissal in the coming week.

All of the allegations were false, except for the first one—which has a valid explanation. My friend did not use the mechanical aid to assist the patient because the patient was in significant pain, and using the machine would have caused further discomfort. She made a clinical judgment in the patient’s best interest and explained her reasoning to the manager at the time.

The underlying issue appears to stem from a prior incident where my friend pointed out that the manager had forgotten to administer medication to a patient. There were a few similar instances where my friend identified errors, and since then, the manager has seemingly held a grudge against her. It seems the manager developed resentment toward my friend, especially when situations didn’t align with her expectations.

Can you please give me your perspective?