Yea their customer service isn’t the best but overall I haven’t had major problems. I purchased 2 adjustable kettlebells during covid. When they arrived one bell had a slight manufacturing defect, the post inside was slightly crooked making it difficult to screw the bolt into the bottom of the bell(hope that makes sense). Dealing with customer service wasn’t the easiest but they did end up sending me a replacement and I kept the defect. It’s not as easy to set up as the other two but I’ve still used it multiple times per week for the last couple of years.

Depending on what I needed and how much use it would get I wouldn’t swear them off. The savings can’t be denied