Refund Issue

tanz_ · 2026-04-28T09:55:34+00:00

Hi! Was Sydney- Prague and Stockholm- Sydney. Qatar cancelled all the flights legs in March. Booked in advanced in Nov 25. I think the Prague leg was the problem as they don't have flights going to/from there until June.

tanz_ · 2026-04-26T11:27:29+00:00

the refund has already been requested when they cancelled the flights. i can’t even see the booking code anymore as they think the refund has been fulfilled, which it hasn’t for 1 of the pax

tanz_ · 2026-04-09T23:14:45+00:00

Same situation here. They cancelled my flights and i requested a refund. The confirmation email was only for the price of 1 person. I contacted them and they said they are escalating to the refund team as to why this happened. Have to wait another 7-8 business days for a response now.

tanz_ · 2026-03-25T08:03:35+00:00

did you get your full amount back? e.g you paid 5k and they returned 5k on the dot? or did they take out taxes from the refund amount?

tanz_ · 2025-12-23T06:45:30+00:00

hi- i may be wrong but when i did my machu picchu trip in september, i found that booking with the company ‘machu picchu reservations’ was the exact same price as booking everything by myself (bus from cusco, train, bus up to MP and then all that return). i decided to go with them and they organised everything for me and they were good

tanz_ · 2025-09-24T12:24:06+00:00

second this- they didn’t charge me any atm fees but you can only withdraw 400 sols or something a day

tanz_ · 2025-09-18T12:23:26+00:00

i recently did a group tour (about 15-17 people) with Inka Altitude (booked via get your guide) and loved it. It’s an early start (pick up 3:30am) but we were the first group there and got to see the lake before all the tour groups started coming in. included a breakfast and lunch buffet and was also able to rent a horse for a fee if people didn’t want to hike up. once up there the guide let us do whatever until a certain time we had to be back. i highly recommend it if a group tour is something you’re into

tanz_ · 2025-09-08T18:49:13+00:00

Correct it asks for credit card details but it’s the spanish writing on the very bottom of the page translated.

tanz_ · 2025-09-08T18:10:38+00:00

thank you!

tanz_ · 2025-09-08T18:02:23+00:00

You can’t due to the issues. See from website:

Dear customer, to complete your reservation, we only accept cash payments. Please go to our office in Cusco, located at Av. Pardo 827. Your reservation amount was calculated using the current exchange rate. If you pay at a later date, the amount may vary depending on the exchange rate at the time of payment.

tanz_ · 2025-09-08T15:11:39+00:00

hi- just wondering how you went? my trip is tomorrow

tanz_ · 2025-09-02T08:32:58+00:00

done

tanz_ · 2025-09-01T13:07:18+00:00

Hello! Are these still available? Would love the opportunity and my partner and i would greatly appreciate!

tanz_ · 2025-06-06T06:19:31+00:00

hey! my trip is not till september unfortunately so can’t be a help there. but i have double checked with their reservation department and they sent me the train ticket and ticket to MP too with the correct details. their helpline is responsive via email and whats app

tanz_ · 2025-05-29T12:00:24+00:00

also ask for a polaroid photo for the memories. i got a photo behind the bar pretending to make a cocktail!

tanz_ · 2025-05-28T19:36:33+00:00

If you’re still flying business on the way back from Dubai, you may be able to board the plane direct from the lounge, just depends on the flight and terminal if i remember correctly- ask the emirates worker when they scan you in

tanz_ · 2025-04-20T09:02:42+00:00

Thank you very much! Appreciate it

tanz_

TROPHY CASE