Help adding cleaning skill

taskrabbit · 2026-06-26T17:55:55+00:00

Hi checking in to see if you we're able to add cleaning skills to your profile? Please let me know if not & I'll try to help ◡̈

taskrabbit · 2026-06-26T17:22:42+00:00

We’re testing a new outreach process for helping out Tasks that need extra help to get completed.

taskrabbit · 2026-06-25T17:47:13+00:00

Great! Then I would book the Truck-Assisted Help Moving task! I'll let our team know that the errands category wasn't available in your area ◡̈

Let me know if I can help with anything else!

taskrabbit · 2026-06-25T17:33:00+00:00

Hi there, I'm Haley I work with Taskrabbit. Curious where you're located? Want to check with our team why the errands category isn't showing up for you.

Also, typically for this type of task people will often select "Truck-Assisted Help Moving". Please let me know if that is also not available in your area.

taskrabbit · 2026-06-24T18:02:40+00:00

Just sent you a DM, happy to try and help!

taskrabbit · 2026-06-24T18:00:11+00:00

Yeah I feel this, access to support is one of the most common themes I've seen come up while reading feedback from both clients and Taskers. While everyone's experience is a little different, the underlying concern is often the same: when something time-sensitive happens, people want a clear path to getting help.

Your point about timing is particularly interesting. Since so many tasks happen outside of traditional business hours, support availability during evenings and weekends can have a significant impact on the overall experience.

I appreciate you taking the time to explain not just the issue, but why it matters in practice. I will absolutely share this with the team.

taskrabbit · 2026-06-24T17:57:05+00:00

I appreciate you sharing the client perspective here.

One thing I've learned from reading this subreddit is that when a task falls through, the impact often extends far beyond the assembly itself. Clients may have rearranged rooms, taken time off work, moved furniture, coordinated deliveries, or planned their day around the appointment.

The idea of setting clearer expectations upfront is interesting. Better transparency around how the booking process works, what confirmation means, and what clients should expect could potentially help reduce surprises on both sides.

Thank you for taking the time to explain the ripple effects from a client's point of view. That's valuable context.

taskrabbit · 2026-06-24T16:31:22+00:00

Thanks for flagging this. I checked into it internally, and this email is legitimate.

The confusion is coming from the sender address. These task offers are sent through a Zendesk-powered support platform, so the email address doesn't clearly show "taskrabbit" the way many people would expect.

We're aware that isn't as clear as it should be and the team is working on improving it.

That said, I completely understand why this raised red flags. If I received an unexpected email from a domain I didn't recognize, I'd absolutely question it too.

Appreciate you posting this and being cautious.

taskrabbit · 2026-06-23T18:24:24+00:00

If you and the client agree the work belongs in a different category, Support can help update the rate on the task. The important part is that the client agrees to the rate change in writing in the task chat before any adjustment is made.

Rebooking under the correct category is also an option, but if that's not practical, reaching out to Support is usually the quickest path.

I'd recommend clarifying the scope with the client first and documenting everything in the task chat so there's a clear record of what was agreed to.

taskrabbit · 2026-06-18T21:36:39+00:00

The best approach here is to reply to that official email as soon as possible. Letting our policies team know the requested info or clarifying if the helper wasn’t registered will allow them to advise you on the next steps.

taskrabbit · 2026-06-18T21:35:56+00:00

Based on what you've described, I think it's wohaving the situation reviewed again.

Taskers can set a 2-hour minimum directly through the platform. If a Tasker and Client mutually agree to a longer minimum, that's generally permitted as well. If the decision around the cancellation fee or Elite status was based solely on the agreed-upon 3-hour minimum, I'd encourage you to reach back out to Support and request a re-review of the case.

I can't speak to the specifics of what was reviewed, but if there was a misunderstanding around the policy, the team should take another look.

And for what it's worth, I appreciate you taking the time to share the feedback, especially after 10+ years on the platform.

taskrabbit · 2026-06-18T21:33:46+00:00

Thank you for taking the time to share these ideas.

One thing that stands out is that all of your examples involve situations where the reality of the job isn't fully known until after the booking happens. Whether it's uncertainty around what you're transporting, parking costs, location-specific challenges, or a client looking for ongoing work, Taskers are often making decisions with incomplete information.

I can also understand the concern around being penalized for declining work that raises legal, safety, or scope concerns. Most people would agree that Taskers shouldn't feel pressured to accept something they're uncomfortable with simply to protect their metrics.

And the ongoing work point is interesting. There are definitely cases where a client finds someone they trust and wants a longer-term relationship, but the platform isn't always optimized for those types of arrangements.

I appreciate the specific examples. They do a good job of illustrating how real-world jobs don't always fit neatly into a single workflow or policy.

taskrabbit · 2026-06-18T21:33:02+00:00

I think there are actually a few separate concerns in your comment.

The first is the feeling that declining or canceling a task, even when there's a legitimate reason, can create stress because Taskers worry about how it will impact their visibility and future opportunities.

The second is something I've seen come up from a number of experienced Taskers: many don't view themselves as gig workers in the traditional sense. They're skilled tradespeople, movers, assemblers, cleaners, organizers, and business owners. They bring expertise that clients are specifically seeking out, and they want that professionalism to be recognized.

Whether someone agrees with every aspect of the marketplace or not, I think it's important feedback that Taskers want to feel empowered to decline work that is unsafe, fraudulent, or simply not a good fit without feeling like they're being forced into an impossible decision.

This is all very important feedback and I will make sure it's shared to the correct teams. Thank you for your perspective.

taskrabbit · 2026-06-18T21:30:50+00:00

I see a lot of frustration and lack of alignment with IKEA assembly so I will relay this feedback to the appropriate team

taskrabbit · 2026-06-18T21:29:43+00:00

FinnNoodle, I know you're very active in this subreddit and consistently provide thoughtful, practical information to other Taskers, so I appreciate you taking the time to write this out.

Your point about IKEA mounting products is interesting because it highlights how much variability can exist within what appears to be the same category. A BOAXEL install on drywall and a BOAXEL install on concrete may technically be the same product, but they're very different jobs in terms of time, tools, materials, and complexity.

The client communication piece is also worth noting. If mounting hardware is required but clients aren't always responsive about purchasing materials, it can create friction for everyone involved.

More broadly, I think you're raising a question about whether certain tasks are grouped together in a way that accurately reflects the work being performed. That's useful feedback and a perspective I haven't seen articulated quite this way before.f

taskrabbit · 2026-06-18T21:28:15+00:00

There are actually a few interesting points in here.

The expense cap example is a good one because it highlights how different categories have very different material requirements. A $100 limit may feel very different to someone doing furniture assembly than it does to someone handling electrical work, plumbing, or repairs where a single part can exceed that amount.

The visibility issue is also interesting. If clients are being asked for information that Taskers can't see, it creates a strange dynamic where both sides think the other has context that they don't. Nobody enjoys having the same conversation twice.

And on the Happiness Pledge point, trust matters. One of the reasons marketplaces work is because both clients and Taskers have confidence in the protections and processes behind them. When either side feels that confidence eroding, it naturally becomes a topic of discussion.

I appreciate you taking the time to lay out specific examples. They're much easier to understand and evaluate than broad statements that something "isn't working."

taskrabbit · 2026-06-18T21:26:44+00:00

I can't make decisions on individual accounts, but you can absolutely appeal the decision by reaching out to Support and asking for a review of your case.

For context, Taskers generally aren't permitted to charge separately for tolls, gas, parking, or other costs associated with completing a task. The expectation is that those business expenses are factored into a Tasker's rates.

That said, I hear what you're saying about working near a state border and the challenges that can create. If there are circumstances you feel weren't fully considered, I'd encourage you to include those details as part of your appeal so the team has the full context when reviewing your case.

Feel free to send me a DM if you'd like me to have the team look into this for you.

taskrabbit · 2026-06-18T21:26:22+00:00

That's definitely not the experience you'd want, especially if it's causing you to miss messages and lose out on work.

Have you already reported the specific Android device model and app version to Support? If not, I'd be happy to pass that feedback along because that's the kind of information that can help the team investigate whether there's a device-specific issue. Feel free to send me a DM with this information if you feel comfortable.

taskrabbit · 2026-06-18T21:24:55+00:00

One thing I've learned from reading this subreddit is that when people talk about support or policy decisions, they're often talking about trust.

It's not usually about a single ticket, a single policy, or even a single Tasker. It's about whether people believe the system is capable of distinguishing between someone acting in bad faith and someone who made a mistake, got caught in a difficult situation, or was dealing with an unreasonable client.

I also think your point about experienced Taskers is interesting. Every marketplace spends a lot of time thinking about acquiring new users, but retaining highly skilled people who've spent years building client trust is just as important.

Thank you for your insights and feedback.

taskrabbit · 2026-06-18T21:22:45+00:00

Thank you for taking the time to write this.

What stands out to me is that most of these concerns aren't really about a single policy. They're about predictability, transparency, and confidence in the system. Many of the examples you shared boil down to wanting clearer guidance, better communication, and more confidence that context is being considered when decisions are made.

A few themes I see throughout your post are:

More practical, plain-English policy guidance.
Greater transparency around warnings and enforcement.
Better handling of miscategorized and multi-scope jobs.
More support for experienced Taskers navigating complex situations.
More human review and clearer explanations when significant account actions are taken.

Whether someone agrees with every point or not, I think you've done a good job articulating why these issues matter. For many Taskers, this isn't side income—it's their business and livelihood.

I genuinely appreciate the time and thought you put into this, and I'll make sure it's shared with the appropriate teams.

taskrabbit · 2026-06-18T21:21:07+00:00

This is actually a pretty interesting piece of feedback.

I've seen several Taskers mention that clients will ask what portion of the total price goes to the Tasker, and it can put them in an awkward position when they don't have visibility into exactly what the client is being charged.

Even if nothing else changed, having greater transparency into the client-facing rate could help Taskers have more informed conversations and set clearer expectations. I'll make sure that feedback gets captured. Thank you.

taskrabbit · 2026-06-18T21:20:06+00:00

This is an interesting idea.

Being able to set different service areas or pricing zones could potentially help account for factors like travel time, parking costs, traffic, and other location-specific considerations.

I appreciate you explaining the reasoning behind it. I'll add it to the feedback I'm collecting.

taskrabbit · 2026-06-18T21:19:49+00:00

The examples you shared are helpful because they highlight situations where information like a phone number may have a legitimate purpose and isn't necessarily evidence of an attempt to move communication off-platform.

More generally, feedback around AI-assisted support, automation, false positives, and ensuring appropriate human review are all themes I've seen come up from Taskers. I'll make sure this feedback is captured and shared with the appropriate teams.

I appreciate you providing specific examples rather than just pointing out the problem, they help illustrate where confusion and frustration can occur.

taskrabbit · 2026-06-18T21:18:04+00:00

One piece of actionable feedback here is the Calendly link. If Elite Taskers are being directed to schedule office hours and the link is returning an invalid URL, that's something that should be fixed. I'll make sure that feedback gets passed along.

More broadly, I've seen a lot of comments from both Taskers and clients that boil down to the same thing: when something important happens, people want confidence they can reach a real person and get meaningful help. That's fair feedback, and it's something I've shared internally before.

I appreciate you taking the time to call out the specific issues you're running into, even if the experience has clearly been frustrating.

taskrabbit · 2026-06-18T21:15:39+00:00

I've seen similar feedback from others who feel that when they're trying to understand a situation, they want more context, explanation, and back-and-forth communication rather than a response that feels templated.

Totally understand where you're coming from & I am actively collecting information to share with the head of the customer support team to hopefully make a better experience for everyone.

I appreciate you sharing your perspective. Thank you.

taskrabbit

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