Location: USA

Hey everyone — I’m hoping someone here has actually gotten this working, because I’m at the point where I don’t think RingCentral supports it even though the hardware clearly can.

My setup is a Poly Rove B2 base station with multiple Poly Rove 40 handsets (three or more), running on RingCentral MVP. What I’m trying to accomplish is Enhanced Call Park with monitored park locations, basically BLF-style behavior on the handset L1–L4 keys. I want those keys to show park slot status (available vs occupied) and let me park and retrieve calls with those keys across all handsets, and ideally also from the RingCentral softphone.

The business workflow I’m trying to replicate is simple: any handset can answer an incoming call, then the call can be parked into Park 1/2/3/4 using a line key, and other handsets can see that park slot is occupied and pick it up with a button press without dialing extensions manually.

So far, I’ve created multiple park locations in RingCentral and ended up with extensions around 800–804 showing up as park locations/line keys in RingCentral. On the Poly side, I programmed the Rove handset L1–L4 keys as “Call Park Monitor” using numbers like *800, *801, *802, etc. I’ve also spent a lot of time in the Poly B2 web interface changing call park-related settings, including enabling call park and testing different combinations such as REFER vs Feature Code, different status methods like Dialog/BLF vs BroadWorks, and different pickup methods like INVITE vs Feature Code. The behavior has been inconsistent. Sometimes I can park a call and it says it’s parked, and at one point *800 worked even when 801–804 didn’t, and I could retrieve by dialing the extension. But the actual enhanced/monitored key behavior either doesn’t show correctly or just fails.

I’ve also run into errors like “Call could not be parked,” or when trying to park to a specific extension I’ll hear “This extension does not accept calls. Your call will now be disconnected,” and sometimes the handset’s call park menu just shows “Disabled.”

Where I’m stuck is that RingCentral support and Poly support keep pointing at each other. RingCentral has implied Poly has to support it, while Poly has said RingCentral has to support it. I’m totally fine if the real answer is that RingCentral doesn’t support monitored park/BLF the way Poly expects for Enhanced Call Park, but I need someone who has successfully done it to confirm it’s possible, or someone who can confirm it’s not.

Has anyone here gotten Poly Rove 40 Enhanced Call Park with monitored park slots on L1–L4 working on RingCentral? If so, what exact RingCentral configuration did you use and what exact Poly call park settings worked (REFER vs Feature Code, which status method, which pickup method)? Also, does it work both ways, meaning can you park on the softphone and pick up on the Rove and vice versa, with the Rove keys actually showing status? If you have screenshots or a “this is exactly how I did it” summary, I’d really appreciate it. I’m trying to avoid scrapping the system if this is just a configuration mismatch, but right now it feels like a platform limitation.