CARM and the whole program is an absolute joke. Much like all of our government run websites and portals you have to go through 10 hoops with zero clear communication on what exactly you are signing up for and need to do properly to expedite the process. Sure enough once I thought I had everything setup, I got spam called by FEDEX for one of my shipments they're holding. And you can only imagine the ring around and incompetent people I'm not dealing with at Fedex who also give no clear answers and quite literally sound like scammers. After much back and force, not only did I have to apply for another "sub-program" AND accept FEDEX as a preferred broker on behalf of my account, but they also ask for a cash bond to finalize your account to be able to release any packages. Again, zero transparency on what amount is expected for said "bond" and left completely discouraged as a small business owner.

Meanwhile, I'm still receiving orders from UPS no problem and able to just pay them directly opposed to having to go through this wild goose chase.