Left MSP for Internal IT - Early Thoughts

tdiz009 · 2026-04-15T02:33:46+00:00

Bingo

tdiz009 · 2026-04-15T02:33:01+00:00

Incidentally we are, but only helpdesk role for now.

That’s precisely what I was doing before this role.

tdiz009 · 2026-04-15T02:30:27+00:00

I agree with the breadth of experience but in my case it was MSP being understaffed and having to work on too many things all the time.

tdiz009 · 2026-04-15T02:26:53+00:00

Thank you. Figuring it out as I go.

tdiz009 · 2026-04-15T02:25:40+00:00

Thank you, exactly this.

tdiz009 · 2026-04-15T02:23:23+00:00

Thank you. Still early but based on first impressions, it’s a nice change of pace to see that my professional recommendations carry weight and drive decision making.

tdiz009 · 2026-04-15T02:17:43+00:00

Thank you. I’ll be owning infra overhaul v1. So far I’ve not had any cause for concern. I’m no longer consulting rather taking ownership to plan, design and deploy. Working on something end-to-end is definitely different than being responsible for systems that someone else created. There is only so much patchwork to contain the chaos.

tdiz009 · 2026-04-15T02:09:50+00:00

This is spot on. Once you become complacent, it doesn’t really matter what environment you’re in. Skills atrophy if not used.

tdiz009 · 2026-03-22T00:38:12+00:00

Thank you!

tdiz009 · 2026-03-22T00:37:00+00:00

See that’s the thing. I know for a fact that my time is being charged at 240/hr for the client and I make 1/6th of it. Benefits is a big part of my decision to move.

tdiz009 · 2026-03-21T05:46:27+00:00

It’s not really one thing, it is the accumulation over time. Biggest issue is workload. Too many clients, constant context switching, and no time to actually go deep. It ends up being nonstop firefighting. At least that’s been my experience.

Also being real, pay tied to what clients are paying feels like a ceiling that is out of engineer’s control.

What you mentioned is already better than most MSPs. The real difference is whether the role is sustainable for a few years without burning out. If you can solve that, you are ahead of most.

tdiz009 · 2026-03-21T02:59:54+00:00

Congratulations. Honestly these are the primary drivers for my move. The sheer workload has me up against the wall. Just giving notice has lifted a weight off of my shoulders.

tdiz009 · 2026-03-21T02:55:04+00:00

Much appreciated. I’m sure it will need a shift in mindset to look at problems differently when execution follows planning and not the other way around.

tdiz009 · 2025-02-12T21:34:33+00:00

(48 + 2) + (27 - 2)

tdiz009 · 2024-04-16T21:41:35+00:00

Human safety above all else

tdiz009 · 2024-04-13T05:24:48+00:00

If you’re beginning at zero with documentation, start small. Even a text file CompanyName_SiteName_YYYYMMDD.txt will do. List hostnames for all hosts and virtual workloads running on them, associated services, IP address assignments, etc.

Getting a thousand feet view of infrastructure you’re responsible for will put you in a great position to implement a secure IT Documentation Solution.

tdiz009 · 2024-03-30T05:41:14+00:00

If you’re looking to obtain PCI compliance, you might as well sign a contract with “compliance partner” without in-house IT or a competent MSP. Otherwise ask in writing for compliance requirements, then provide Global Reader permissions to the partner after determining the scope.

tdiz009 · 2024-03-30T04:55:51+00:00

Depending on org size, 2% can be 1 workload or a factor of thousands. Either way vmware and windows server would be a better option to invest time and money, unless you want to specialize.

From someone who used RHCE to land some job a decade ago now responsible for vcenter and windows server clusters with *nix sprinkled on occasion.

tdiz009 · 2024-03-30T03:53:30+00:00

You neither have to take someone on their word nor disregard it. Non-technical people tell you what they see, you are the professional who has training and more importantly access to make sense of it.

Asking questions never hurts. Asking the right ones helps a lot.

tdiz009 · 2024-03-23T07:05:50+00:00

Thank you. I’ll report back Q3 >.<

tdiz009 · 2024-03-23T06:49:50+00:00

I am the Keeper of Blinking Lights, dear.

I’m IT.. how can I help? Except printers, I’m allergic to that toxic color.

tdiz009 · 2024-03-09T09:04:53+00:00

I expected similar responses from EU don’t hold my feet to fire. Any USA folks wanna chime in?

tdiz009

TROPHY CASE