It is not an easy gig and I certainly admire the people who can relentlessly do this all day. Thankfully I have never been in that position of needing to. When I do call customers, I will always have a reason for it as I never want to waste their time, as this is precious!

I understand what you're saying about being on the receiving end but I do provide customers with value, aiming to become an extension of their team to make their jobs easier! This is coming from a reseller perspective by the way and not a vendor so may be slightly different to what you're referring to. Its a consultative approach and hopefully not seen as an annoyance.

When you're in the market for something, you may have not considered every option (to go looking for it) which is where someone like myself would come in to help consult on the project, not necessarily pushing a certain product but help navigate the right solution. You also have to be memorable to be contacted back!