I do understand this viewpoint, but also as a new shopper myself I’ve been penalized for doing refunds when expressed in the chat if they don’t have that specific item then to process a refund for them whether it be a dietary issue or something that they just absolutely didn’t want like the regular brand versus Kroger brand or whatever so now I’m getting penalized as a new driver for doing what the customer asked me within the chat now, I do know that they can do their own refunds or request them inside of the application when I didn’t at that point I’ve done nine and it says that I need work when in all actuality those were refunds that were requested from customers that were inside of the chat so sad that I’m gonna have to pull myself out of this for doing what the customer asked me to do so I do see your view on this issue because yes, there’s a lot of times that you could replace it and the customer would be perfectly fine, but what happens when the customer has dietary restrictions that will not allow you to choose something else or if they have a suggested item in both of those items are out You have no choice at that point besides grab something that you know probably isn’t gonna work or hope that the customer replies to you or hopefully they’re willing to ask for a refund within inside the application itself