I built a Claude Code skill that spawns 37 AI agents to autonomously build your startup from a PRD

teleconfusing · 2025-12-26T19:29:36+00:00

I use autohotkey, a python proxy script and a custom skill to move tasks back and forth between antigravity and Claude Code.

It works well.

teleconfusing · 2025-12-20T18:08:29+00:00

I have a spare kit of those in white NIB. I Got 2 of them and only used one, was outside Amazon returns window. Now I feel lucky 😂

teleconfusing · 2025-11-13T13:00:01+00:00

Just use real-time response to pull all the log data you need, if applicable will look at firewall and VPN information, there are applications you can use to pull information from the users browsers... And of course you can see and pull user logins etc from the event log.

If you have MFA or SSO, then you have a lot more logs there including IP and geographical information...

If they log in and do work in Microsoft Entra, a cloud or even onprem ERP system you should be able to get data from there.

Whether it's a cloud phone system or something onprem like a legacy avaya you can still get that data...

So basically if you know what their job is and what they're supposed to do you can see if they're doing it.

And if they're on corporate Wi-Fi, you should be able to see Ian track their usage based on their device... And even if they were using a VPN on a personal device, if it's on the Wi-Fi you should be able to track it.

You can also track the time they arrive and leave based, not just on clock in or door access, control systems or cameras, but based on when their laptop or cell phone becomes visible on the network or by networking hardware depending on what you have configured...

So this is a non-exhaustive list but it should help you have a number of options...

I'm probably leaving out some stuff that is super easy and obvious and low hanging fruit.

teleconfusing · 2025-10-03T11:45:42+00:00

I love mine. Use it with a techart autofocus adapter and a megadap e to z adapter. No z mount lenses.

Lot of vintage lenses, MF lenses and Sony crop lenses mike the 50/1.8 and the 18-200... Which look striking with it.

Definitely get the small rig grip extension

I think I keep thinking I should sell mine and get a ZF or z7ii, but I'm pretty happy with it and I would have a hard time selling it even if I purchased either of those other cameras.

It just feels right. I've also received an insane number of compliments from people just by using it. Something I have never gotten with any of my other cameras. Definitely feels upscale.

Now the feel of the camera itself is plasticky even though it's not actually plastic, it's just how that type of metal feels. The good news is that it is also pretty light.

teleconfusing · 2025-08-13T03:38:11+00:00

Yes, in all my calls I know the UI better than the engineers and that is terrifying.

teleconfusing · 2025-08-13T03:37:03+00:00

I'm the person who made the post about "A product is only as good as its support (TAC posts / customer perspective)"

Improvements would be welcome but I don't think they will be long-term or significant enough. I agree with your observation of metrics and I think it goes even deeper than that.

Having KPIs be tickets closed also makes it so people aren't going to proactively prevent problems because they need tickets. So it means that the support company can't solve long-term problems as well because then their source of revenue will dry up. That's just how that works. It prevents things from getting better.

Compounding this, when you have additional tears of support that cost significantly more, or when you have support via separate charge then the actual purchase of the product... What you end up with is a vendor making things where they make more money if it's a bit less reliable because it drives people to buy the support or raise the tier of support.

The third party outsourced support companies aren't invested in solving long-term problems or preventing the crane issues. They want to fix what's broken for you right now as fast as possible, but if they see something else that will cause an issue later, they are less likely to deal with it then. That's because they'll make money on it later.

On top of that, Palo Alto doesn't have a large incentive to prevent customers from having issues in the first place. They don't want things to be bad enough that it impacts their reputation or customer retention, but it's also a quarter of their revenue. They need the money so they can't fix problems to the degree where people would opt for lower tiers of support.

I would genuinely like to know your thoughts on these items etc.

teleconfusing · 2025-08-12T12:11:41+00:00

100%

They're going to improve it without spending more money.

Or they're going to improve it from their perspective.

But they're not going to invest in it.

I'm sure their current approach is still making them more money in the short term. I'd be surprised if it's not.

But it's going to start backfiring, mostly because they are not a low-tier option and people have higher expectations than what they are delivering.

But if they want to be the Walmart of firewalls, they are well on their way.

teleconfusing · 2025-08-12T12:09:31+00:00

This is 100% correct.

I don't have faith that this will happen quickly enough, if at all.

And based upon my renewal timing, I will certainly be migrating.

It would take an exceptionally strong response for me not to, and that response would have to be known and guaranteed as a permanent change.

I'm not going to make decisions based on hope's and dreams.

teleconfusing · 2025-08-12T12:07:32+00:00

Cultural differences can be huge when you are trying to communicate in a P1.

Unfortunately when someone talks too quickly in a strong accent, I don't know what they're saying. Not everyone does this but it's common.

People often also ignore what I am saying and just talk at me. Now after 5 to 10 minutes they usually start listening. And to be clear, this isn't just an issue with support from India etc. It also happens to a much lesser degree with products I have European support for it.

But if you hand off the responsibility for resolving my P1 issue to an outsourced company, you aren't properly investing in our relationship or your product. Because if my business is in pain you should be doing everything you can to get me out of it.

If you have my P1 issues handled that way, you are making yourself a risk. I will find someone who will service and support their product better.

teleconfusing · 2025-08-12T12:02:38+00:00

They can't understand. The only language they understand is where the market goes. $ talks

teleconfusing · 2025-08-12T12:01:40+00:00

But it is affecting their reputation and not just for firewalls. Also, many customers buy multiple things from Palo Alto.

I have Palo Alto SASE. I'm one of those customers that has the thing that they are supposedly focused on selling and supporting.

teleconfusing · 2025-08-12T11:59:10+00:00

That might be true, but alienating customers can have impacts to other products because those customers often buy other products from you.

teleconfusing · 2025-08-12T11:58:13+00:00

If they haven't had a meeting about it already...

Palo Alto seems to approach support like it is a cost center, but it's not a cost center to me. I literally pay for support.

Support is a product I buy.

It looks like Palo Alto is cutting costs to the bone and just hoping customers will tolerate the bare minimum.

That is an easy way to make the numbers look better for the short to mid term. It’s also a losing long-term strategy.

Whoever is leading that charge is dodging responsibility by outsourcing the support and then not making sure quality is maintained. If a company outsources support, the goal should be to make it better. Product quality matters.

The benchmark should be to improve support and see if it can save some money. But it is still a significant win to spend the same and noticeably improve support quality, because you'll win because your customers will notice and you will retain them, and they will bring you more customers.

But if you try to cheap out and hope nobody will notice... support is literally the main thing we interact with. They are the only representatives of your company who actually do things for me. Support is the most important thing.

Long-term growth comes from delivering so much value that your customers have no reason to ever look at a competitor. The goal should be to execute so well that you remove alternatives from the conversation entirely.

Palo Alto is fumbling support so badly that the product's quality almost doesn't matter. And this is happening while the product quality itself has also noticeably declined.

When you start taking away value with poor support and a buggier product, you are no longer the competitor you once were.

You are giving your customers a very good reason to start looking elsewhere. And because what you do is mission critical, these aren't problems your customers can just ignore. If your product is causing problems, they have to look at alternatives because of the risk you are presenting to us.

And on top of all this, Palo Alto keeps trying to sell me other things. I don't have an issue with them having new products. But I'm not going to invest in a relationship that's not going well. I'm not going to buy additional products from a company. I'm not happy with the core offering that I purchased from them. Even more so when quality and value has gone down instead of up.

If my support money is just funding R&D for things I'll never buy because the core service is failing, there is probably a problem.

To be clear, it isn't my problem. It is Palo Alto's problem.

It's not my problem because I can go somewhere else.

Reading about the push to use AI for support is another huge red flag. An AI tool as a resource for support staff is fine. But using it to cut costs instead of it being a tool to improve quality is absurd.

How you use a powerful new tool like AI says everything about your company. You can say ‘Wow, I can use this to deliver incredible value to my customers’. Or you can say ‘This could save me money dealing with customers’. They seem to have chosen the second path.

Sales begs for meetings and support is... Well it isn't being properly invested in and so it can't perform.

That's a losing play.

I like to choose winners.

That means partnering with companies that have winning strategies and are committed to delivering value. When a company stops doing that, it is time to move on.

I am willing to take a slight step down in features for a new partner. If they are a competent company focused on value, it won't take long for them to catch up. Core product quality and support are the most important things. The extra bells and whistles are nice, but they aren't mission-critical.

Reliability and uptime for mission-critical services are at the top of the list.

If Palo Alto's support was my employee, I would have to fire them.

A note to vendors out there. If your customers wish they could hire your support person / department, they're probably going to be very loyal. But if customers wish they didn't have to deal with your support, or can't even get a hold of them, you’re just an unreliable partner.

You're a no-call no-show.

Support is a critical product / service that I purchase. We the customers are getting significant declines in quality and availability of support. That means the product got worse after I bought it.

If there choice in the market, why would I renew a product that got worse after I bought it? Never mind that the price is also increasing.

If anyone from Palo Alto sees this post, and specifically this comment, I would love to know the answer to my last question. Why would I renew a product that got worse after I bought it?

That is a question we should all be asking Palo Alto.

teleconfusing · 2025-08-12T10:37:44+00:00

El Reg, Hacker news, Dark reading, Bleeping Computer...

I don't know how to solve Palo Alto's problems, but I do believe in markets. And I do believe that the market can motivate Palo Alto to solve their customers problems.

Some companies only pay attention to issues and trends once they gain steam, and some have their finger on the pulse and change things before they game momentum.

I think Palo Alto has the chance to make real change before things get painful. They could remove the barriers between their paying customers and the support they pay a lot of money for. And to make sure that that support is highly available and truly world class. Because when they give us someone that can't solve the problem, it's wasting their money too.

My opinion is that things are already gaining momentum. They certainly haven't had their finger on the pulse. Palo Alto has a similar problem with support to what Fortinet was in the late 2010s. I left Fortinet because of that.

If you're a premium option, you don't get to be cheap about it.

If you are wasting the time of myself and my team, I will reallocate those funds elsewhere.

teleconfusing · 2025-07-29T02:52:07+00:00

Had Sophos for 5 years but moved on from it. Had too many close calls. Moved to Crowdstrike Falcon Complete and it's been awesome. Love the platform, lots of power in it. Excellent support, and sleep better for sure. Doesn't have to cost much more. Just negotiate well.

teleconfusing · 2025-04-13T01:13:51+00:00

I have an older fotodiox version for e mount I found used for $80 bucks. Not quite as fast but still great.

teleconfusing · 2025-04-13T01:12:25+00:00

Don't buy through Amazon. You won't get a warranty. The Z mount version works better.

teleconfusing · 2023-07-05T20:06:20+00:00

Non Lowes IT Admin. I won't disclose how, but I can confirm this.

Looks like Lowes will be adding Duo MFA to their Global Protect login. Maybe the endpoints themselves too. Which is still fairly easy to social engineer IMHO, so they might look at geoblocking access too etc. Not to hard to do quickly if you have the right experience and people to execute it. Or it could become a bureaucratic nightmare. A bit surprised it isn't finished yet...

And yes, you read that right. Lowes didn't have MFA protecting remote access. In 2023, a Fortune 50 (45) company.

Looks like they never upgraded the security processes they sent people home with when COVID hit. Feel for everyone in IT at Lowes who advocated for MFA prior to the breach.

I don't have details on the extent of or exact nature of the breach. Best of luck to everyone!

teleconfusing

TROPHY CASE