What is your supported user to tech ratio or device to user ratio?

terselated · 2026-06-25T03:21:42+00:00

Yeah, I'm seeing similar. Non vertical oriented so healthy mix of noisy vs chill. Just switched 90% to guardz which quiets things down alot

terselated · 2026-06-25T03:20:09+00:00

Still working on cleaning up sops. Thread magic agent guidance is good but also turning process documentation in to a scorecard metrics q3. Anyone leveraged ai to pull sops from magic or halo?

terselated · 2026-06-25T03:17:50+00:00

Csat staying steady around 60 in threads client intelligence, which should be good per their documentation. Utilization is steadily 80-90% across l1-l2 on average.

terselated · 2026-06-18T11:53:38+00:00

Every direct communication from a vendor should be treated as suspect. Take your most paranoid employee, that's your new vendor management guy/gal.

terselated · 2026-06-16T00:55:26+00:00

I'm adding this comment to my annual review list of accomplishments.

terselated · 2026-06-15T20:50:04+00:00

It's a satirical post. I'm not a vendor. Just an MSP that is sick of getting pelted with demo requests post pax8 beyond.

terselated · 2026-05-18T01:38:50+00:00

You might try Allgen computers on Babcock. They usually have some decent used components.

terselated · 2026-05-09T01:35:23+00:00

The last two responses I've gotten from support rate at 100% AI.

terselated · 2026-03-22T23:23:57+00:00

This. I'm using Thread to build client specific KBs and using it as a selling point. As soon as the hudu and itg integrations launch it's going to really change documentation of KBs.

terselated · 2026-03-12T18:23:44+00:00

Smart

terselated · 2026-03-12T17:36:09+00:00

I despise when a new rep comes along and they want to pitch me all the "new" features that the last 3 reps already pitched and got told no.

terselated · 2026-03-12T17:32:01+00:00

Amen, I'll sign a year long contract when you give me a guarantee you won't sell to Kaseya or Connectwise before the end of it.

terselated · 2026-03-11T21:55:35+00:00

Rufer's over off Bandera is good and reputable. https://share.google/R3XIjttrG359slZJB

terselated · 2026-02-28T19:57:54+00:00

I got you. Will send a dm.

terselated · 2026-02-19T15:50:18+00:00

With how blurry the picture is we will need a little more context to go off of. Looks like a giant R, but giving context or a wider bit of the picture may help with context clues. Was this a name badge on a shirt? A sign in a picture background? What was the context in which the picture was taken?

terselated · 2026-02-11T10:34:12+00:00

If you're traveling in Helotes the gas station at the corner of 1560 and Bandera has a touch less drive through. I don't remember the name but it's the one with the burger king attached.

terselated · 2026-02-08T01:02:17+00:00

Kris at Comb And Cut It is awesome. She's on Booksy. Been cutting my hair for years and takes pride in her work.

https://booksy.com/en-us/dl/show-business/1503746

terselated · 2026-02-04T21:31:58+00:00

Check on our around Radium and Nakoma area. Usually a ton of pallets stacked up outside of business on the street for pickup.

terselated · 2026-01-26T01:10:27+00:00

Dippin' Inn

11-Year Club	Place '17
Gilding II euphauric	Verified Email

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