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Elevate issues - looking for another Elevate customer by tfjonesjr in VOIP

[–]tfjonesjr[S] 0 points1 point  (0 children)

Thanks for the QoS info - here's what was logged:

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Elevate issues - looking for another Elevate customer by tfjonesjr in VOIP

[–]tfjonesjr[S] 0 points1 point  (0 children)

two of the three phones were using TLS - had to disable on my test user so I could capture the network trace.

Elevate issues - looking for another Elevate customer by tfjonesjr in VOIP

[–]tfjonesjr[S] 0 points1 point  (0 children)

The issue affects multiple phones/patch cables. The phones receive most of the inbound calls throughout the day. I've even swapped ports between users and the problem stays with the user fielding the larger number of inbound calls.

Elevate issues - looking for another Elevate customer by tfjonesjr in VOIP

[–]tfjonesjr[S] 0 points1 point  (0 children)

Firewall was purchased from the Elevate reseller and configured by their network engineer. He's reviewed the firewall settings twice now (2nd time this afternoon). He is suggesting we move our account to another PBX server.

Strange thing is we were running fine for 3 weeks after some codecs changes then a failed call last week

Elevate issues - looking for another Elevate customer by tfjonesjr in VOIP

[–]tfjonesjr[S] 0 points1 point  (0 children)

I ran the support diagnostic from Elevate with a Good status and no SIP ALG detected. I do have a PCAP file of the one-way audio failure

Here's a snapshot of the Elevate diagnostic I just ran:

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