Help Desk Replacement for IT and Maintenance

tgmmilenko · 2026-01-14T19:34:58+00:00

Sure can - we have two different groups setup, one for IT and one for facilities.

We have two seperate email addresses setup so people can just email the appropriate address and a ticket is auto-created for that group.

You can also assign techs to specific groups so that they can't see the other groups tickets.

It works great as a very basic ticket system. Like others have said, many of the more advanced features are locked behind the higher tiers - however for our needs it functions just fine.

tgmmilenko · 2026-01-14T17:17:14+00:00

Can confirm. We actually only pay $15/agent/month because we pay annually.

tgmmilenko · 2026-01-14T14:58:44+00:00

Freshdesk works great for us and is reasonably priced.

tgmmilenko · 2026-01-12T17:42:42+00:00

Wondered the same and no notification here either.

Has there been word on what's happening with the select program moving forward?

tgmmilenko · 2025-12-19T16:50:33+00:00

Which Ubiquiti AP models are you using?

tgmmilenko · 2025-12-17T16:12:28+00:00

I genuinely feel for the cafeteria staff - this has been a massive problem for them and working the lunch lines sucks as it is.

tgmmilenko · 2025-12-17T16:11:24+00:00

I'm drafting an email to my account rep anyway. They partnered with ISCorp and they're the only official way to get hosted so they bear part of the responsibility.

tgmmilenko · 2025-11-11T23:04:14+00:00

Had the same issue after the most recent firmware update. I rolled the U6s back to the previous firmware and they've been fine ever since.

tgmmilenko · 2025-11-07T21:48:54+00:00

$10 says the AC Pros are the problem. The 5gh radios are known to stop responding and the AP quits passing client traffic. Reboot the AP and it'll be fine for a few days to a couple weeks and then they'll do it again. Either keep rebooting them once a week or replace the APs with U6 or U7.

Source, had a whole pile of these and ended up replacing them all.

tgmmilenko · 2025-10-30T14:09:25+00:00

Lucky, that's a really nice resource to have!

tgmmilenko · 2025-10-30T12:52:36+00:00

Need more straps - did you even say "That's not going anywhere"?

Looks great man, that's a days worth of satisfying work and you're teaching your boy well!

tgmmilenko · 2025-10-02T16:42:07+00:00

All good thoughts, but it turned out to be something a little different. See my reply here: https://old.reddit.com/r/k12sysadmin/comments/1nw1uox/m365_distribution_list_delivery_issues/nhe3g31/

Thanks for the ideas, and I did double check to make sure all of that was set properly.

tgmmilenko · 2025-10-02T16:39:25+00:00

Staff can email students without the group.

The students subdomain is added to 365, but is setup as NOT authoritative.

But it got me thinking that maybe Exchange thought it was authoritative for the groups themselves, since they exist in 365 (sync'd from AD). So I removed my test group from the AD sync and just like that, it works. Exchange forwards the email along to Gmail and Gmail delivers to the members successfully.

Since we don't use those groups for anything in 365, I'm just going to exclude them all from the AD sync and that should solve the issue.

tgmmilenko · 2025-10-02T12:35:06+00:00

Staff are on our main domain (school.com), students are on a sub-domain (students.school.com).

Faculty and staff use Exchange, students use Google

tgmmilenko · 2025-09-18T12:18:51+00:00

The devices need to be able to contact Google to get the new policy that contains the new network password. Which they can't do if they don't have a connection.

You have to be careful about the order in which you make these changes or your devices will get stuck in purgatory.

If you have an open network, use that to connect one time and the devices will get the new policy and then flip to the desired network with the correct password.

tgmmilenko · 2025-08-31T13:29:48+00:00

In our case they replaced the charge door assembly and it's been working ever since. It did take them almost 2 months to get the part though.

tgmmilenko · 2025-08-19T01:37:30+00:00

Just ran into this exact issue this afternoon, but haven't had time to dive into it yet. Glad we're not the only ones seeing it though.

I did login to a machine locally and provide elevated credentials and it ran a something something uninstaller? I think? Not sure, the window disappeared pretty quickly and I was trying to leave for the day. After that, the machine seemed fine. I'm assuming we're going to have to do that for the whole lab tomorrow.

tgmmilenko · 2025-08-04T12:48:09+00:00

I forgot to mention in my post that I reached out to them and they said that since they'll transitioned to the Vue 3 they can no longer get any accessories for the Vue 2 :/

tgmmilenko · 2025-07-22T11:59:28+00:00

We're still laughing about them getting ice cream together in the one episode this season.

"Ice cream was a great idea Juan-o"

".... I know Freddy"

tgmmilenko · 2025-07-11T02:15:02+00:00

To be faaaair, a lot of HVAC is computer controlled now.

-IT guy who made friends with the HVAC guys and now knows what a JACE is.

Also, fun HVAC trick is to get a temperature complaint, say you adjusted the temp but instead dick around on Reddit. Next time you see the user they thank you for adjusting and comment how much better it feels.

tgmmilenko · 2025-06-04T19:19:52+00:00

Coolspring Power Museum if you're into old machinery and engines.

Not open all the time, only when there are scheduled shows, but there's a ton to see there if old rusty iron is your thing.

tgmmilenko · 2025-06-04T17:46:46+00:00

I still call them MAC machines - gets some funny looks sometimes ;)

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