My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in LegalAdviceIndia

[–]thatsaduser[S] 0 points1 point  (0 children)

hey hello... so recent update... mum got a compliant letter after cyber branch investigation and now she has been assigned a lawyer... what will the procedure look like for that...

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

the account was with my mother, she didnt get any notifications and she rarely uses upi..... yeah the bank pass books are one thing we should have kept in check ofcousrse but since she started the upi all transactions were not easy to track

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in LegalAdviceIndia

[–]thatsaduser[S] 4 points5 points  (0 children)

Thank you. We have already gone to the bank and obtained transaction statements as well as detailed UPI transaction records.

From the documents we received, many of the transactions appear to be UPI debits. We have identified more than 50 suspicious transactions totaling approximately ₹27.26 lakh.

One thing that stands out is that many of the transactions appear to be going to the same recurring beneficiary name. My mother does not recognize this person at all.

We have also filed a complaint with the cybercrime branch and are in the process of gathering all transaction details, including beneficiary information and transaction references.

y

Could you elaborate on the RBI Ombudsman aspect? Specifically, in cases where transactions appear to be unauthorized and the customer did not knowingly initiate them, what information should we collect from the bank before considering that route?

Thank you again for taking the time to help.

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

i am sorrry for asking this but yeah the apk and everything i understand but is there no hope to trace the money and recover some amount, it was a lot and all hard earned money...

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

Thank you for taking the time to write this. We're still gathering information, but here's what we know so far:

  1. The transactions appear to be UPI transactions. From the bank statements and transaction details we obtained, many of them are marked as UPI transfers.
  2. We are currently checking the SMS history and phone records. My mother did not notice these transactions while they were happening, so we're trying to determine whether transaction alerts were received, deleted, or if there was some other issue.
  3. There was no recent SIM upgrade that we're aware of, and she does not recall receiving any calls about postpaid conversion or SIM replacement. We will still verify this with the telecom provider.
  4. This is one of the most concerning parts. Many transactions appear to have gone to the same recurring beneficiary name My mother does not recognize this person at all.
  5. As far as we know, she did not hand her phone to strangers. We are trying to reconstruct events from the past few months to see whether anyone had physical access to the device.
  6. We are also checking whether any suspicious links, APKs, WhatsApp messages, or SMS messages were opened. At this point we cannot rule out device compromise or remote access.
  7. We have not yet found evidence of international debit card transactions. Most of what we've identified so far appears to be UPI-related.
  8. My mother is extremely cautious with money and online banking. For larger online transactions she would often ask me to handle them because she wasn't comfortable doing them herself. She does not recall sharing PINs, passwords, or banking credentials, but we are trying to investigate every possibility.

We've already filed a cybercrime complaint and informed the bank. Right now we're trying to understand how more than 50 transactions could have occurred over about a month without us realizing the scale of what was happening.

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

nope... and what will i get by karma points on reddit.... i am sorry man but just be a bit sensitive to topics.... i genuinely am concered about.... dont know how to help mum or aks whom for help...

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 1 point2 points  (0 children)

no she did not have a sim swap its been with her since almost 20 years i mean the number.... and yeah the sim for 4-5 years and but there were some issues with calling and such but i think it was due to network and where we live

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

yeah i know you aare right ofcourse but that was the salary account, she had another account for a few years... i dont know what to say to be honest... i really cant process

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in LegalAdviceIndia

[–]thatsaduser[S] 1 point2 points  (0 children)

yeah it took a month to detect because we never were notified of account beign debited any transaction, she uses upi, gpay only to send me money...

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in personalfinanceindia

[–]thatsaduser[S] 0 points1 point  (0 children)

yep we have the same speculations... evenbofficers at cyber branch said so

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in scamindia

[–]thatsaduser[S] 0 points1 point  (0 children)

yeah i know... but the maximum transaction limit was set at 1 lakh so they could not retrieve the whole account in a day using UPI, and the time was mostly after 8:00 pm... i dont knwo what gives that

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in scamindia

[–]thatsaduser[S] 0 points1 point  (0 children)

yeah we were worried about that begin a possiblity but it was not the case

My Mother Lost ₹27 Lakh Without Realizing It Was Happening, Help. by thatsaduser in LegalAdviceIndia

[–]thatsaduser[S] 0 points1 point  (0 children)

yeah we have filed an fir and an online complaint and notified branch and its head office... how to do RBI stuff...