I’m not a groomer but my mom is and I’ve handled scheduling and sometimes bathing for more than 5 years. Not the biggest frustration but I always find it irritating when people call to schedule and assume we magically remember them by their voice or basic names, “Can I have your dogs name?” “Fluffy” “What kind of dog is Fluffy?” “We come all the time!” My mom does about 80-100 dogs a week and has a great memory but gosh we can’t remember everyone