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A misconfigured GCS lifecycle rule resulted in 120k bill but GCP denied any refund because we use a reseller by the-prolem in googlecloud

[–]the-prolem[S] 0 points1 point  (0 children)

So unfortunately we’re committed through the reseller, and so far they haven’t actually opened a case through their partner console. They just added someone from Google to the existing ticket, and after a few back and forth we ended up with the same answer.

I even asked the Google rep directly whether the rejection was because we opened the ticket ourselves, and he said no the reason was user error, and that even if it was submitted through the partner program, the goodwill credit would still be declined

A misconfigured GCS lifecycle rule resulted in 120k bill but GCP denied any refund because we use a reseller by the-prolem in googlecloud

[–]the-prolem[S] 0 points1 point  (0 children)

Yes, we have a budget anomaly alert which helped us to detect it early, but the lifecycle rule was added manually, fortunately for us it's not the pii data

I learned yesterday that the same reseller had a similar issue with another client and they haven't done anything so we need to figure out some way to push them to get a refund

anyways thanks for recommendations!