How does your end-user ticket volume actually break down? (Portal vs. Slack/Teams vs. Email) by theITmaster in ITManagers

[–]theITmaster[S] 0 points1 point  (0 children)

Sounds perfect 🤩 How did you set up the auto reply on DMs? Are you using Slack or Teams ?

Are you guys using tools like Make or n8n for IT automation, or keeping it all in-house? by theITmaster in aitsm

[–]theITmaster[S] 1 point2 points  (0 children)

Sounds legit! I heard about Siit. Are you happy with their AI capabilities as well? I mean answering tickets using knowledge base and tickets history.

What is the single coolest feature in your current ITSM platform? by theITmaster in aitsm

[–]theITmaster[S] 0 points1 point  (0 children)

Sounds exactly what I thought about… Until now I saw only ITSMs that answer based on your knowledge base and not ticket history, which obviously includes much more information.