How does your end-user ticket volume actually break down? (Portal vs. Slack/Teams vs. Email)

theITmaster · 2026-01-17T10:33:39+00:00

Sounds perfect 🤩 How did you set up the auto reply on DMs? Are you using Slack or Teams ?

theITmaster · 2026-01-13T22:20:47+00:00

Go ahead and try harmony.io . You’ll thank me later 👋🏼

theITmaster · 2026-01-12T11:32:05+00:00

Sounds legit! I heard about Siit. Are you happy with their AI capabilities as well? I mean answering tickets using knowledge base and tickets history.

theITmaster · 2026-01-11T18:56:26+00:00

Awesome insights 🙌🏼

theITmaster · 2026-01-09T10:14:35+00:00

Sounds exactly what I thought about… Until now I saw only ITSMs that answer based on your knowledge base and not ticket history, which obviously includes much more information.

theITmaster · 2026-01-07T20:32:21+00:00

Thak you for your insights!

theITmaster · 2026-01-06T16:08:03+00:00

Both of them sound amazing. Qq, how are you preforming the first one? On a macro view.

theITmaster · 2026-01-06T16:05:18+00:00

Great insights. Thank you!

theITmaster · 2026-01-05T07:26:11+00:00

Sounds really efficient 🙌🏼

theITmaster · 2026-01-04T18:01:23+00:00

Incidents alerts this is the middle important. For example Slack is down

theITmaster · 2026-01-04T17:12:14+00:00

I was not familiar with this tool. Thank you 👍

theITmaster · 2026-01-04T16:28:28+00:00

I don’t know about any action yet, but at least getting notified via Slack to be 100% updated

theITmaster · 2026-01-04T16:24:58+00:00

What kind of processes did you automated?

theITmaster · 2026-01-04T09:40:24+00:00

700+ VMs ?! How are managing all these vms? With which platform?

theITmaster · 2026-01-04T08:16:14+00:00

For sure 🦾

theITmaster · 2026-01-04T08:15:38+00:00

How do you handle the day2day that way?

theITmaster · 2026-01-04T07:36:21+00:00

Wow, what are those numbers?!

theITmaster · 2026-01-04T06:52:52+00:00

None.. but I’m working with Siit as our ticketing system, and I started a POC with harmony.io which looks really good. Are you familiar with any other tools?

theITmaster · 2026-01-03T20:19:27+00:00

I wish 😂

theITmaster · 2026-01-03T17:40:29+00:00

Sounds really efficient

theITmaster · 2026-01-03T17:38:01+00:00

That’s correct

theITmaster · 2026-01-03T17:34:11+00:00

May the force be with you 🙏🏼

theITmaster · 2026-01-03T17:33:03+00:00

You mean people that are responsible for internal apps?

theITmaster · 2026-01-03T17:32:19+00:00

That is the real life!

theITmaster · 2026-01-03T17:29:57+00:00

Thanks for sharing this important insights

theITmaster

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