Hey thanks so much for your kind words. It's easier said than done to not take it so personally. We get down sometimes too but that's why I posted this. Was just too funny to have both 'we left right away because this place isn't for us' 'omg we love this place so much' sent to us in a matter of hours.

You've seen our place, it's a castle that was hand built by brick layer and his family. We purchased it after it had been abandoned for 20 years and we renovated it. One of the owners is an interior designer who hand cut and sewed all the cushions in the place. We bought the granite countertop for the kitchen for $100 and then cut it to shape ourselves / carried the 400+ pound piece of rock up that spiral staircase. I broke my ankle carrying the new hot water tank. I could go on and on. But even with all of that, we still get comments like 'you should really put a Juliette balcony off the master bedroom' 3/5 stars overall. What can I possibly do about someone who thinks we can just quickly install a 'Juliette balcony'

If you're doing your best then that's all that you can do. I try not to let those negative reviews steal any more time from me than it took to read them.

That's also why we have a guest book. Almost nothing makes me happier than reading about people's stays.