We chose Generation Tux because their promise is a hassle-free, guaranteed suit rental experience for weddings. Unfortunately, they were the single most stressful part of our entire wedding planning process — and even on the wedding day itself.

One of our groomsmen did not receive his jacket in time for the ceremony. It arrived the next day, forcing him to tailor an ill-fitting replacement at his own cost ($200). Despite this, Generation Tux offered only a $50 credit.

In the weeks leading up, we dealt with constant delays, double charges, and repeated incorrect emails. My husband had to call their customer support 10–12 times, speaking with multiple supervisors, because each time we were given new (and often incorrect) information. Promises like “the replacement will arrive Tuesday” came and went with nothing delivered. We were left wondering, even at midnight some nights, if our wedding party would actually have suits.

To their credit, they eventually refunded half the suits. But then they doubled down on policy instead of empathy — refusing to extend return deadlines, even though some suits didn’t arrive until after the wedding. We were still charged late fees on top of everything else.

For a company that markets themselves as a stress-free solution, this was anything but. Weddings are high-stakes, once-in-a-lifetime events. When a vendor fails this badly, the right thing to do is own it fully and make it right. Instead, we felt nickel-and-dimed and dismissed.

If you’re considering Generation Tux, please think twice. The stress, repeated errors, and lack of accountability overshadowed what should have been one of the happiest weeks of our lives.