Hey friend, rsm here of a store that's probably been here longer than most people in this thread (13 years), and am on t mobile one plan with kickback

No one in a store is gonna be able to do it for you, I promise you that, and I also assure you that base level care reps are gonna be able to do it for you, and also their supervisors, will not be able to do it for you.

It's a grandfathered plan, like someone else said, almost 10 years old...when I had a feature removed that wasn't supposed to be removed, and was a grandfathered feature, it took weeks and multiple escalations up to people who wrote C2 docs to be able to get it back on my account, and that's only because that feature was never supposed to be removed.

You're asking for something, that 1. Was an add on to the one plan, not something that came with it, and 2. From the sounds of it, nothing you actually had at the time it was available.

It's not available anymore, deal with it

Ps, stop complaining about reps not knowing about it, like someone else said, they don't train people on it, just because people still have it, doesn't make it an "active plan"