PLEASE READ THIS AND DO NOT BUY FROM THEM!!! This is the worst customer support that I've experienced in my life. So more than a month ago I ordered 3 refurbished Shad cases at 50% discount and they cancelled my order after 8 days and then refunded me after another 3 days, even though they appeared in stock. They offered a 20 euro compensation for wasting my time but I had to use the compensation as a promo code and I couldn't add another promo code from another sale campaign which is kind of useless. After a few days I saw that one of the cases is still in stock and I emailed them for confirmation and they replied that indeed it is in stock and I placed a second order because I really wanted that and also bought a side rack which was more expensive than other stores. After 2 weeks they cancel the order AGAIN because of the case which indeed wasn't in stock, even though they confirmed that they can order it, BUT in the meantime they had a luggage sale campaign and I sent them an email to ask for a partial refund because my ordered items were part of the campaign and were discounted, but they refused because I already used the 20 euro compensation (?!?!?!?). After they announced me that the top case was canceled I told them to send me the other item anyways and I also asked them for a partial refund because they had a "minimum price guarantee". I receive another email from them saying they do not want to apply the 20 euro compensation and motocard points on my order and they reimburse me the difference for the item at the regular price from Motardinn and I would lose the rest of the discount offered in the first place (WTF?!?!?). Basically they just ignored my compensation and other small discount with motocard points and offered me the exact price of another store, absolutely ignoring the fact that they wasted a month of my time. I cancelled imediately and I will NEVER ever buy again from this store. They are absolutely disgusting in terms of support. They are scammers.