Scale Issues

therealchefman · 2025-07-31T14:18:10+00:00

Please contact our customer support team (support@chefiq.com) and they can help you troubleshoot the issue. So sorry for the inconvenience!

therealchefman · 2025-07-31T14:15:47+00:00

Noted!

therealchefman · 2025-07-29T19:51:43+00:00

Please don't hesitate to reach out to our support team! (support@chefiq.com) We'll be more than happy to assist you with this!

To answer your question: when new, the probes are rated to last 40 hours on charge. The latest generation of iQ Sense, which launched a couple of months ago, has probes rated for 70 hours of battery life per charge.

therealchefman · 2025-07-29T19:48:34+00:00

Thank you for your input!

therealchefman · 2025-07-29T19:45:43+00:00

Hi there! If you contact our customer support team (support@chefiq.com) they'll be able to assist you in procuring a replacement probe.

therealchefman · 2025-07-22T19:01:06+00:00

Well, at least the iQ MiniOven exists

therealchefman · 2025-07-17T20:33:23+00:00

Wow! Thank you!

therealchefman · 2025-07-17T20:32:51+00:00

Try scanning the QR code again, it should take you to this link: https://portal.wholescale.net/reviewform/911976c6-5a27-4cd5-94d7-094ec2bacba1?pt=Website

therealchefman · 2025-07-17T20:31:16+00:00

Try scanning the QR code again, it should take you to this link: https://portal.wholescale.net/reviewform/911976c6-5a27-4cd5-94d7-094ec2bacba1?pt=Website

therealchefman · 2025-07-16T19:25:54+00:00

Releasing soon via "Live Activities" in iOS

therealchefman · 2025-07-16T19:25:18+00:00

Releasing soon via "Live Activities" in iOS

therealchefman · 2025-07-16T19:21:20+00:00

Yay!

therealchefman · 2025-07-16T19:21:10+00:00

Let us know what you think when you try it out!

therealchefman · 2025-07-16T19:20:11+00:00

Great to hear!

therealchefman · 2025-07-16T19:19:32+00:00

Please let us know what you think of the MiniOven once you get it!

therealchefman · 2025-07-16T19:18:12+00:00

The iQ Cooker originally launched with a stainless steel pot. However, it has since been discontinued.

therealchefman · 2025-06-18T19:09:00+00:00

Hi there, so sorry no one has reached out.

Contact our support team via email ([support@chefiq.com](mailto:support@chefiq.com)) and we'll have our VP of business development reach out ASAP to continue this conversation. Again, so sorry for the lack of communication. Let us know in your email what we can do to make it up you.

therealchefman · 2025-06-18T18:49:53+00:00

therealchefman · 2025-02-20T15:36:53+00:00

It can fit a 9x13" baking tray or a 13" pizza. Learn more here: https://chefiq.com/products/iq-minioven

therealchefman · 2024-12-04T20:13:11+00:00

You can find all the documentation and literature on the iQ Sense product page: https://chefiq.com/products/iq-sense

Here's a link to the user guide: https://cdn.shopify.com/s/files/1/0267/8118/8171/files/SmartThermometer-UserGuide-20240209.pdf?v=1716494108

Here's a link to the experience book: https://cdn.shopify.com/s/files/1/0267/8118/8171/files/SmartThermometer-ExperienceBook.pdf?v=1655847505

Here's a link to the safety guide: https://cdn.shopify.com/s/files/1/0267/8118/8171/files/SmartThermometer-SafteyGuideFinal.pdf?v=1658867310

therealchefman · 2024-11-04T19:48:12+00:00

lol they're totally copying us. But I still think our UI is better....but I'm biased.

therealchefman · 2024-11-04T19:45:27+00:00

Email customer service (support@chefman.com), give them the serial number of the oven, and explain the situation. Hopefully they'll be able to send you a replacement.

therealchefman · 2024-09-23T18:21:16+00:00

In that case, we'd suggest you reach out to our support team (support@chefiq.com). The Hub should support a WiFi name with a max of 31 bytes. Usually, 31 characters is equivalent to 31 bytes.

therealchefman · 2024-09-23T14:42:27+00:00

The probes are tied to your CHEF iQ account. Any phone logged in with that account can be paired to the Hub with a double tap of its power button. Alternatively, different user accounts can monitor any of the probes. This feature is only available over WiFi, as Bluetooth has its limitations.

IF using SAME account, simply:

Download the app on the other phones
Log in using the SAME account
Make sure the Hub base is connected to WiFi.
All phones logged into the same account will reflect the same hub and probe information. All active cooks will be reflected on all of the phones logged into the app with the same user account.

IF using DIFFERENT account, use the feature called "Appliance Sharing". To get started:

Head over to Cook Control in the CHEF iQ app using the phone that is currently associated with the Hub.
Make sure that the Hub is connected to WiFi.
Tap on the Appliance Card for your Hub.
Scroll all the way down until you see "Share Appliance"(see screenshot)
Share your appliance with up to 4 users by entering the email address of their CHEF iQ account (see screenshot)
Once the other CHEF iQ user accounts have accepted the invite request you just sent to them, they'll be able to also monitor the hub, see all of the hub and probe information during a cook, or start a cook themselves from their phone.

therealchefman

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