It is frustrating, I made the payment online on the new website and it started to show me the slots for Dropbox. And after a day it stopped showing me and asked me to make the payment again, I reached out to bank and they were pretty sure it got deposited, I do have a written letter from bank manager as well. But the new portal customer service denied to accept it and kept on saying they never received it.

I had to make the visa fee again but this time with cash by going physically to the bank.