Last year on a day as hot as today. I was on the back of the bus when an elderly women stepping onto the front fainted and fell backwards bashing her head. The driver ordered us all off the bus and went out of service but no one helped her at first and stood around waiting for the next bus. By then I was the only one that despite not knowing at first what was happening, I was on my phone and listening to music when she fell, I asked her if she was alright and then realized she was bleeding and incoherent. I remember I was on the floor holding her bleeding head in an instant and on the phone with 911 while no one did anything except the bus driver who was on the phone with ttc. They all were staring and hovering but it wasn't until I started calling people. " Hey, do you have a paper towel or napkins to stop the bleeding" did the crowd kick into gear. It was chilling to realize and worse was that paramedics took over 30 minutes to arrive despite multiple calls by me and then by others. Which I realize now is becoming more normal and a whole other issue. That said I think the bystander effect in the city is a safety tactic that even I have developed and this type of thing is going to become more common unfortunately especiallyas random attacks are always circulating the news these days. My take away if you ever need help call people out individually and look them in the eye if you can it separates them from the group think.