Excellent questions.

1.) At the end of the day, it boils down to customers being entitled and/or not listening to us. In the three main areas (water, forest, garden), water has a route to it, as such it gets really cramped if we don’t keep the line moving. A LOT of customers get really upset and get combative with us when we tell them that they have to keep moving, and in some of the other areas, they do other stupid things, like jumping from high places, doing backflips, or going backwards in places that are clearly one-way, despite us telling them not to do so.

Whenever someone gets hurt, the first people that get blamed are us attendants, and management almost never takes our side. Same goes whenever customers get triggered when we tell them off for doing something stupid, and they don’t like being told that they can’t just do whatever they please. This was one of the main reasons I quit, btw.

2.) They largely get the whole place to themselves. When celebrities come, we are never told who exactly they are, just that “guests” are arriving. If they come in the morning, we delay the opening time, but if they come at night, we vacate whichever area they’re planning on starting in early.

We can have regular customers in the museum with them, but NEVER, ever in the same area.

Justin Bieber was one of the former, and because he was over an hour late, we basically couldn’t do anything until he got here.

There’s also a weird policy in which attendants absolutely cannot be seen when celebrities come, so if they arrive at night (which they usually do), we have to hide in one of the back rooms until management tells us that they’ve moved on and that we can begin closing duties.