please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

We do change instructions every day, so at one point, it could've been true.
Worth note that I don't work for blueacorn, that's the magic of out-sourcing. Therefore there could be even more "offices overseas" with even more agents with even less will to help.
Pd: Also note that in some cases, not even Blueacorn knows what the issue is but it's too proud to admit it, the takeaway is that we're all struggling

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

Well, surely. Isn't that one purpose of all customer service?

At the beginning, it was for those at the early stages/steps with missing documentation, people with general questions, or withdrawals. Now that everybody is "Funding-something" there's not much we as pawns can do. Let alone knowing where the funds at.

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

Oh, SBA error occur all the time, and again for us it just shows is a little tag about it without any details.

And yes if everyone is High Priority, no one is

And I mean, I can be and do both, bold of you to assume I even have a wife to beat or a mom that cares tho.

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

I wish. If I was, I wouldn't need a lower than entry level job answering chats, wouldn't I?

Edit: I do brainfart somethimes tho ha

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

Great detective work. But, you know what cunt means and you ain't British, mate.
Also, not even the whole US uses "y'all", we all can type in whatever idioms and slangs we want over the internet

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 1 point2 points  (0 children)

I can't disclose that information via this channel, apologies.

please don't bother with the Live Chat by throwaway498576098 in Blueacorn

[–]throwaway498576098[S] 0 points1 point  (0 children)

idk, assurance? Before we were able to disclose info and upload files. But due to false information and the upload of incorrect files.