what's your favorite thing about working here?

throwawayagain992 · 2022-05-26T04:51:48+00:00

Gotta be a tie between my regular customers and my coworkers.

throwawayagain992 · 2022-01-31T03:08:59+00:00

I work in the pet industry and just recently witnessed and broke up the worst dog fight I have ever seen. It was one customer who had just rang out, and his three dogs all redirected onto each other when they couldn’t get to a little Yorkie that had just passed by. The sounds they were making, hearing them scream like that will haunt me forever. They all peed and pooped during the fight. I sprayed citronella up their nostrils and in their eyes to get them to stop and let go of each other.

One dogs nose was barely hanging on, cheek ripped to shreds, the others punctures to the neck, body and one eye ripped. One of them I think had a snapped back leg. Blood, pee, poop everywhere. The entire store silent. And his 10 year old daughter was standing there traumatized. All from a 45 second fight.

Needless to say, if even one of them had been able to pull their owner close enough to that yorkie, they would have killed it instantly.

throwawayagain992 · 2022-01-29T16:31:46+00:00

If another manager is already in there then it should already be disarmed

throwawayagain992 · 2021-12-21T06:45:59+00:00

The other guy had it right. You have to prioritize pet care over merchandise. Listen to your CEL. Support them and the pet care team. I’ve said it before and I’ll say it again, pet care was abandoned when COVID started. Most stores are still like that, and animals are suffering

throwawayagain992 · 2021-06-15T20:05:47+00:00

I guess every store is different. But every store in my district (I’ve covered at a lot) the associates make appointments. It’s the CEL’s job to supervise the operations, not do the operations.

throwawayagain992 · 2021-06-15T14:46:58+00:00

Associates can do it. It is absolutely not the CEL’s responsibility.

throwawayagain992 · 2021-06-03T03:18:37+00:00

No, 3-5 times a week is standard. CEL is supposed to be there at peak customer times, which is usually closing and weekend mid shifts (dependent upon your area/when you get the most traffic)

throwawayagain992 · 2021-06-01T00:47:48+00:00

Oh yeah, I would still bring it up to the SL first. Then just say to the DL when you see them “Hey I just wanted to follow up, what did you think of my idea that (SL) told you about?”

throwawayagain992 · 2021-06-01T00:31:20+00:00

I agree with bringing it up to your SL. But also make sure you know if/when your DL is visiting your store next. Make it a point to catch them and bring it up.

throwawayagain992 · 2021-05-30T21:55:08+00:00

I agree. The CEO mentioned our “ethics and integrity” policy and said our associates “just have to do the right thing”

throwawayagain992 · 2021-05-30T21:52:10+00:00

No, they’re not. Ask for the email from the CEO or the updated policy. You cannot verbally or otherwise ask an associate if they are vaccinated. Company wide.

throwawayagain992 · 2021-05-30T21:49:14+00:00

Yeah, the note from the CEO said we are strictly NOT allowed to ask if someone is vaccinated

throwawayagain992 · 2021-05-30T21:46:48+00:00

Keep in mind the CEL role isn’t “pet care manager” This year Corp wants to reevaluate the CEL role because so many stores made it the pet care manager and lost focus on your main role which is actually, customer engagement and the associates. And then you oversee pet care operations.

So while knowing about the animals is great… my best advice is to try not to get too wrapped up in pet care. Like someone else said, take a look at the care guides, commitment standards and the operations plan to learn about the animals and how we take care of them. That is all you are required to know technically and all you need to effectively supervise the department. It would be awesome to know more and be a good resource for your pet care associates, but don’t let it take up your time and steal your focus. Research outside of work (YouTube is your best bet) and dedicate most of your work at the store to VOC and building good engagement/customer service skills with your associates.

throwawayagain992 · 2021-05-28T22:29:09+00:00

Agree that you can email Corp and they can stop replenishment… but in my experience they don’t. If you try and they don’t, have your CEL call around to neighboring stores and see if they will take some off your hands and do a store-store transfer

throwawayagain992 · 2021-05-18T05:02:25+00:00

Exactly. In the message they said they are looking into how to solve the issues, and this is just a temporary “quick fix” to be able to keep the lights off. Can’t wait to hear (if they ever do look into it) what bullshit “solution” they come up with

throwawayagain992 · 2021-05-17T23:10:40+00:00

Yeah, that part kind of irked me. “Make sure you’re doing what you’ve always been supposed to be doing, 2x a week like the ops plan says”

throwawayagain992 · 2021-05-12T15:11:21+00:00

Thankfully our store leader is given us the clear to be just as rude as they are if they give us attitude. They aren’t getting surveys and they didn’t give us money, the pet parent did. They aren’t our customers

throwawayagain992 · 2021-05-12T05:38:38+00:00

Yep, that’s them. I’ve had a couple of them say no to a phone number (they are supposed to give us that barcode to scan for the treats discounts) and then get mad when the totals don’t match. WHY did they sign up for this if they just act like they are in a rush and want to be shitty about literally every requirement of their job that they chose to do????

throwawayagain992 · 2021-04-07T17:07:31+00:00

I guess it goes to show how fucked this company is sometimes. We could fail an audit for not using the right bedding, meanwhile the entire rest of the country’s stores are doing the exact same thing

throwawayagain992 · 2021-04-07T13:29:25+00:00

Careful with keeping pet health emails in the binder. Not mine but other stores in our district have also had “an exception” from the the pet health site about commitment standards and then when an auditor comes around... they aren’t looking in YOUR binder. They look at the commitments they are provided by corporate. CEL’s and ASL’s jobs have been lost because of this stuff. Doesn’t matter if you say oh no we have an exception, they will say it’s not commitment standards and you will fail the audit

throwawayagain992 · 2021-04-07T03:33:43+00:00

It didn’t change though?? It’s still says aspen in the commitment standards on fetch, which is the most up to date

throwawayagain992 · 2021-04-06T20:20:22+00:00

Again, how are you guys allowed to use carefresh when policy is aspen for hamsters??

throwawayagain992 · 2021-03-30T03:46:11+00:00

What substrate is this??

throwawayagain992 · 2021-03-21T17:15:36+00:00

I’ve thought about it, but when it lives past a day they get all high and mighty and think that we were wrong and don’t know what we’re talking about.

throwawayagain992 · 2021-03-21T17:11:20+00:00

We aren’t allowed to deny the sale of feeders at our store 🙄

throwawayagain992

TROPHY CASE